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“This person sits unperturbed by the apparent chaos of his desk. How does he cope with all that complexity? I’ve never spoken with the person in the picture, Al Gore, former Vice President of the United States and winner of the Nobel prize for his work on the environment, but I have talked with and studied other people with similar looking desks and they explain that there is order and structure to the apparent complexity. It’s easy to test: if I ask them for something, they know just where to go: the item is retrieved, oftentimes much faster than from a person who keeps a neat and orderly workplace. The major problem these people face is that others are continually trying to help them, and their biggest fear is that one day they will return to their office and discover someone has cleaned up all the piles and put things into their ‘proper’ places.” (Donald A Norman – Living with Complexity)

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