Metrics for Heuristics: Quantifying User Experience

“Cooperative selection of success measures early in the project’s definition or discovery phase will align design and evaluation from the start, and both the information architect and web analyst can better prove the value of their services and assure that the project’s focus remains on business and user goals. To provide a useful context for design, Rubinoff’s user experience audit is one of several tools information architects can use to evaluate a website.” (Andrea Wiggins – Boxes and Arrows)

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