“The NSW Office of Fair Trading launched its first intranet in June 2003. At the very beginning of the intranet project we recognised that unless users could find information easily the intranet would not succeed. We also understood that different people prefer to find information in different ways. To maximise the chances of searchers finding relevant information, and to provide flexibility in search options, we developed and implemented metadata driven search and browse functions. This case study describes the standards, tools and technology we used and how metadata was manipulated to retrieve information in a number of different ways.” (NSW Office of Information and Communications Technology) – courtesy of column two