Interaction Design and Service Design: Expanding A Comparison of Design Disciplines PDF Logo

“Interaction design encounters service design in business innovation, e-government, and a whole range of other settings. There is a range of service settings in which interactive artefacts are used to perform service, and a set of business innovation strategies combining process innovation and interactive technology. In the meeting between these the service perspective becomes a challenge to interaction design, and technology usage becomes a challenge to service design.” (Stefan Holmlid – Nordic Design Research Conference)

Comments are closed.