“Technical communicators stand to gain a great deal from understanding the work of the information architect. Even if you don’t build Web sites, by thinking like an information architect, you’ll greatly enhance the products you do develop. Whether you build online help systems, develop Web-based training, create or maintain knowledge bases, conduct usability testing, or help maintain your corporate intranet, you’ll find it worth your while to get in touch with your inner information architect. Doing so will make your products easier for users to use and for owners/developers to maintain.” (Mir G. Haynes – STC Intercom) – courtesy of beth mazur