“(…) low on theory, high on practice. It contains practical examples, how-toís, doís and doníts and ready-to-use templates, illustrating concepts, tools and deliverables that can be used immediately in real life by anyone responsible for designing web sites. Practical explanations and tips are illustrated with case studies from industry leaders like IBM and Microsoft, and clear explanations of the latest cutting-edge research from the academic world.” (Peter van Dijck)