“Avoiding problems with forms where users have to choose between alternative ways to proceed. When forms give users the option to continue in two or more alternative directions, such as registering as a new customer or signing in as a returning one, unfortunate users will take the wrong turn if it isn’t unmistakably obvious which way they should go. In this article, we’ll take a look at a few intersection flows that have caused users problems.” (Henrik Olsen – GUUUI) – courtesy of webword