Customer Experience: Moving from moments-of-delight to moments-of-transformation

Some really deep thinking regarding human experiences, situated in the 21st century.

“Recently I read research reports on Customer Experience (CX) that I should have found unsettling but thanks to the journey of discovery I’ve been on during the last few months, which included slaying a rather pesky design hydra, I have embraced this as the start of exciting transformational things to come. “

Werner Puchert a.k.a. /wernerpuchert | @weenerdawg ~ Extraordinary Blog

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