Conversations with robots: Voice, smart agents and the case for structured content

Structure as the backbone of all conversations.

“Design practices that build bridges between user needs and technology requirements to meet business goals are crucial to making this vision a reality. Information architects, content strategists, developers, and experience designers all have a role to play in designing and delivering effective structured content solutions. Practitioners from across the design community have shared a wealth of resources in recent years on creating content systems that work for humans and algorithms alike.”

Andy Fitzgerald a.k.a. /andyfitzgerald | @andybywire ~ A List Apart

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