Connecting Cultures, Changing Organizations: The User Experience Practitioner As Change Agent

“Readers of UXmatters probably know that user-centered design (UCD) and usability activities have the most positive impact when they’re carried out early in the ideation, design, and development cycle. Probably, many of you have worked in organizations that weren’t very experienced in UCD or usability engineering. You may have experienced something like the following the interchange with a development manager (…)” (Paul J. ShermanUXmatters)

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