Confronting the tensions where UX meets AI

Without tensions no glory.

“​AI research has now been around for about 65 years, and the consequences of design decisions on AI outcomes have been a lively debate for 20-plus years, if not longer. Governments, companies, and investors are now pouring in copious resources to advance AI techniques and create ‘AI-powered’ products. Amid the hype, however, people question whether breakthroughs are reproducible and transferable to practice, and who benefits from them. Keeping up with the latest trends has become increasingly challenging, even for the experienced. And the definition of accepted terminology itself is ever changing. As we – HCI researchers and UX practitioners – struggle to keep up with where the field is going, it is easy to lose sight of its past, repeat mistakes, and stumble on unintended consequences.”

Henriette Cramer and Juho ~ ACM Interactions Volume XXVI.6

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