“(…) I encourage placing enterprise design functions in the hands of a central, stand-alone team or business unit. Such a group has a broad perspective that counterbalances the localized goals of autonomous business units. But our new team will be a cost center; how do we pay for it?” (Louis Rosenfeld)

“Here I’ll discuss my theories on user interaction, ergonomics, communication systems, and other fun stuff just cause I find it difficult to find good information on these topics.” (Mike Rundle)

“Dirk Knemeyer will speak about the present and future of digital product design. Following Dirk’s presentation, Dirk, Neil Day, Pabini Gabriel-Petit, James Leftwich, and Luke Wroblewski will participate in what should be a lively panel discussion on this topic. Frank Ramirez will moderate. In addition, every attendee will receive a free copy of the newly published book ‘The Dictionary of Brand’ from the AIGA Center for Brand Experience.” (Luke Wroblewski – Functioning Form)

“Our experience illustrates how the simple, but powerful Kano Model is useful in helping teams understand the difference between Basic, Performance, and Delighter features. By designing in and focusing improvement efforts on those features that create customer delight, there is a much greater chance of keeping your current customers and gaining new ones.” (Kathy Parker – i Six Sigma) – courtesy of brett lider

“Each placement of an object, the choice of materials, the addition of hooks, handles, knobs, and switches, is both for utility and for communication. The physical placement and the perceptual appearance, sound, and touch all talk to the users, suggesting actions to be taken. Sometimes this conversation is accidental, but in the hands of good designers, the communication is intentional. Design is a conversation between designer and user, one that can go both ways, even though the designer is no longer present once the user enters the scene.” (Donald Norman) courtesy of ui designer

Presentation from Design Engaged 2004 in Amsterdam. (Matt Jones)

“The two or more overlapping circles that make up a Venn diagram are often used in mathematics to show relationships between sets. In the context of User Experience, however, Venn diagrams are frequently used to ‘quickly convey a message or vision, as a visual reminder to support change/focus, and to easily identify the cause or source of something.'” (Luke Wroblewski – Functioning Form)

“(…) it is time we re-label the field of Big IA into User Experience.” (Peter Boersma)

“This pioneering study on the user experience of retail sites is invaluable for any company processing sales online. It will demonstrate beyond doubt that improvements to Search, Promotion and Support will lead to increased sales and happier users.” (E-consultancy.com)

“In the spirit of convergence, the user experience diagram rationalization brings together the goals, processes, and disciplines that are responsible for great products. It also draws on the diagrammatic work of two information architects, one experience designer, and a cantankerous visionary.” (Luke Wroblewski – Functioning Form)

“Ubiquitous computing is coming. It is coming because there are too many too powerful institutions vested in its coming; it is coming because it is a ‘technically sweet’ challenge; it is coming because it represents the eventual convergence of devices, tools and services that became inevitable the moment they each began to be expressed in ones and zeroes.” (Adam Greenfield – Boxes and Arrows)

“By making a conscious effort to integrate narrative into our work, we are better able to support creative learning, problem solving, and task completion by the people who use the things we build.” (Nancy Broden, Marisa Gallagher, and Jonathan Woyte – Boxes and Arrows)

“(1) Business revolves around the customer. – (2) Companies that focus on creating a good customer experience will succeed far above those that do not. – (3) This is the primary determinant of business success over the next several decades.” – (Mark Hurst – Good Experience) – courtesy of asterisk

“One consequence of bringing together all of the design groups was that experience design could appear as a kaleidoscope, twirling wildly, or a mosaic, cementing every one in his or her place. It remains to be seen whether synergy or separation is the result, and the ultimate outcome for experience design as a unified practice.” (Bob Jakobson – Corante Total Experience)

“The emerging field of user experience (UX) design is inherently interdisciplinary and synthesizes the methods, techniques, and wisdom of many design disciplines. UXnet (User Experience Network) is a new organization whose mission is fostering cooperation and collaboration among the many organizations that serve the international user experience design community. BayDUX is a coalition of San Francisco Bay Area professional organizations that grew out of our joint participation in the DUX2003 (Designing for User Experiences) conference. Since UXnet and BayDUX share a common purpose, BayDUX is now the local presence for UXnet in the San Francisco Bay Area. Our co-chairs also serve as UXnet Local Ambassadors.” (About BayDUX)

“How we perceive our experiences, indeed how we learn to think, are significantly shaped by years of education. These patterns of perceiving and thinking are deeply influenced by the underlying structure of education, or the assumptions embedded in the design of curriculum, instruction and evaluation. And this underlying structure originates largely in analysis, or the breaking down of information into a variety of parts we refer to as subjects, disciplines, courses and the like.” (Brian Alger – Experience Designer Network)

“An annotated collection of links to articles, tools, templates, guidelines and other resources for user experience designers.” (Dey Alexander)

“Contrary to all the books, articles, Web sites, and workshops that suggest otherwise, the biggest problem in user experience design today is not one of practice. Any competent practitioner can dip into the current toolbox of methods and create a satisfactory product.” (Peter Merholz – Adaptive Path)

“Don’t leave the company to get a degree in usability or human factors. Instead, start your customer experience career in the organization where you are, in your current position.” (Mark Hurst – Good Experience) – courtesy of uidesigner

“Psychologists have studied ‘optimal human experience’ for many years, often called ‘being in the flow’. Through years of study, the basic characteristics of flow have been identified. This paper reviews the literature, and interprets the characteristics of flow within the context of interface design with the goal of understanding what kinds of interfaces are most conducive to supporting users being in the flow. Several examples to demonstrate the connection to flow are given.” (Benjamin B. Bederson – ACM Ubiquity)