“Offshore, and the offshoring of, user experience work is a reality that will increasingly affect us all.” (riander)

“For some UX professionals, selling consulting services is as difficult as opening a magic door without a secret password. There is no simple password that can magically open prospective customers’ minds so they can see what you can do for them. However, there are a few strategies you can use when opening a dialogue with new customers that will lead to your sales success.” (Maura Schreier-Fleming and Janet M. Six – UXmatters)

“A master chef labors to make the food delicious, but also takes great care to make the visual beautifully appealing. Norman argues in his book that the emotional aspects of a design may often be more important to the design’s ultimate success than the practical elements.” (Garr Reynolds – Presentation Zen)

“(…) user experience is a core competency within today’s software companies, and an expert in UX strategy and design is an indispensable part of a software product team—just as the product manager and software architect are—particularly if a team is working on a new product.” (Pabini Gabriel-Petit – UXmatters)

“IA’s have always wondered how to define information architecture in relation to other fields. Starting with the early days of library science, through the ‘discovery’ of other fields and the times when experienced IA’s called themselves Big IA’s, to modern days of business design and experience design, the borders have been fuzzy. I hope to show that, despite the fact that most of us are proud to wear the label Information Architect, we are all User Experience practitioners who practice IA from time to time. Finally, I would like to show the next steps for IA’s, which includes a call for international networks, and national events (…).” (Peter Boersma – Italian IA Summit)

“Feature overload is becoming a real issue. The last thing a customer wants is confusion-and what’s more confusing than comparing technical specifications, unless you are en expert? Only nerds get a kick out of reading feature lists.” (Andreas Pfeiffer – ACM Ubiquity)

“This page offers slides from Marc Rettig and Aradhana Goel’s presentation at Adaptive Path’s User Experience Week 2005 in Washington, D.C. There are now two versions of the presentation available.” (Marc Rettig)

“Since the skill of design is not well understood, everybody is an expert, and they all have an equal vote.” (Richard Anderson – Riander)

“The main questions we will discuss in the sections of this paper are: (1) What is the nature of human experience? (2) What is the process of creating meaning? (3) What are the characteristics of meaningful experiences? (4) What are the starting points in bringing about meaningful experiences? (5) What are the design principles of meaningful experiences (6) What are the stages in designing and developing meaningful experiences?” (Albert Boswijk et al. – European Centre for the Experience Economy)

“UX Magazine was created to deliver a central place to discuss the critical disciplines that all enhance user experience. Extraordinary user experiences should be the goal of every interaction you deliver to your users at any level. All too often, businesses (large and small) get it horribly wrong. It’s painful to watch and even worse when it happens to you.” (About UXMag) – courtesy of nickfinck

“The definition I came up with is that, in a nutshell, the user experience of a product is everything that’s not human-computer interaction. It’s everything that affects how someone interacts with a tool–whether it’s software, hardware, a service, or whatever. To me, this meant that I had to deal with all of the squishy, abstract things that good cognitive psychology and computer science-trained designers like me try not to deal with: business goals, emotions, relationships, branding, etc.” (Mike Kuniavsky – Orange Cone) – courtesy of vuk

“The relatively recent adoption of user-focused design practices by the Web design and development community—including personas, participatory design, paper prototyping, and the like—highlights important distinctions between the user experiences of desktop applications and those of information spaces. With the growing desire for usable Web applications, these distinctions become more topical and important to understand. Though the process of designing and creating application and information space user experiences for the Web is virtually the same—even if the deliverable design documents may differ—their user experiences are fundamentally and profoundly different. For designers, business analysts, marketing consultants, and others who are sincerely interested in delivering the best user experiences online, understanding these distinctions can reduce the cost of design and improve the likelihood of user acceptance.” (Leo Frishberg – UXmatters)

Presentation from the International Institute for Information Design Conference on ‘Designing, Delivering, and Explaining Financial Information’ – Boston, USA: April 27, 2005 (Ruurd Priester – IIID Blurred Boundaries)

“(…) there’s a world of difference between a specialized lexicon of domain-specific terms and buzzwords. Domain-specific terms compress information, while buzzwords often masquerade as information. Buzzwords are often (not always) semantically empty while specialized domain lexicons are semantically dense.” (Kathy Sierra – Creating Passionate Users)

“The industry has spent a lot of time defining Web 2.0 and mapping its DNA. But as we attempt to emulate the fast-growth success of the Web 2.0 darlings, we need to zero in on the parts of the DNA that actually create this noteworthy new value.” (Brandon Schauer – Adaptive Path)

“People from the UX community came together at DUX2005. I had eagerly awaited this second Conference on Designing for User eXperience, which was held November 2–5 at Fort Mason, in San Francisco, especially since I’d had miss the first DUX Conference in 2003. The conference lived up to my high expectations, providing fun and insight in equal measure. The surprising blue skies and sparkling vistas of the Golden Gate bridge didn’t hurt the experience either.” – “The DUX Conference attracts just the right mix of people, representing the diversity of UX professionals. With a format that encourages interaction and dialogue among attendees, DUX provides a great opportunity for meeting professional colleagues and online acquaintances face to face. Kudos to the organizers of DUX for the many things they’re doing well.” (Elizabeth Bacon / Pabini Gabriel-Petit – UXmatters)

“User experience is a deliberately broader concept than GUI. It may take some time for it to fully penetrate the product design and development world. But it’s the right term to help create an approach to product design and development that incorporates the way people really perceive design, use products, and make decisions.” (Bob Goodman – UXmatters)

“Experience design is a transactive process. Commutation leads to edification, and edification makes possible commutation.” – (Bob Jakobson – Corante Total Experience)

“We are very pleased to welcome you to UXmatters – a Web magazine created by and for UX professionals. Together we can create the premiere source of information and inspiration for UX professionals. (…) If you’re a business person who wants to learn what user experience professionals can do for your company or a consumer who wants to know how to choose products that are both useful and usable, we hope you’ll both enjoy and benefit from reading UXmatters.” – (Pabini Gabriel-Petit et al. – About UXmatters) – Congrats to all who made this possible.

A presentation from About, With & For (Oct. 29, 2005) – “Games provide memorable and transcendent experiences, are changing the way people think and behave, and represent the future of education.” (Dirk Knemeyer)