“Although the flow construct has been widely studied over the past decade in marketing and related fields, it has proven to be an elusive construct to measure and model. In this paper, we first examine two of the most important themes in flow research in the last decade: the conceptualization and measurement of flow in online environments and the marketing outcomes of flow. Second, while the unique characteristics of the Internet contributed to our belief that flow was an important construct for understanding consumer use of the Web in 1996, the environment of the Web itself has changed radically over the past decade. Thus, we consider the current context of the Internet for the role and application of the flow construct, as well as important related constructs that will be useful for understanding compelling experiences in the contemporary online environment.” (Donna L. Hoffman and Thomas P. Novak – UCR eLab)

“Brand shops understand the language of emotion and making promises. Digital shops understand how experiences deliver upon these brand promises.” (Experience Matters)

“COST294-MAUSE affiliated workshop. Effie Law, Arnold Vermeeren, Marc Hassenzahl, & Mark Blythe (eds.) 3rd September 2007, Lancaster, UK. – In this workshop, we invited researchers, educators and practitioners to contribute to the construction of a coherent Manifesto for the field of User Experience (UX). Such a UX manifesto should express statements about issues like: Fundamental assumptions underlying UX (principles), positioning of UX relative to other domains (policy) and action plans for improving the design and evaluation of UX (plans). The UX manifesto can become a reference model for future work on UX.” (MAUSE COST Action 294)

“(…) the problem of the perpetual super-novice. What is this? Simply put, it’s the tendency of people to stop learning about a digital product—whether it’s an operating system, desktop application, Web site, or hardware device. After initially becoming somewhat familiar with a system, people often continue using the same inefficient, time-consuming styles of interaction they first learned. For example, they fail to discover shortcuts and accelerators in the applications they use. Other people learn only a small portion of a product’s capabilities and, as a result, don’t realize the full benefits the product offers. Why? What can operating systems, applications, Web sites, and devices do to better facilitate a person’s progression from novice to expert usage?” (Paul J. Sherman – UXmatters)

“Chances are that, if you do user research, you conduct a fair number of user interviews. When conducting interviews, our training tells us to minimize bias by asking open-ended questions and choosing our words carefully. But consistently asking unbiased questions is always a challenge, especially when you’re following a participant down a line of questioning that is important, and you haven’t prepared your questions ahead of time. Also, if you do a lot of interviews, you might fall into a pattern of asking the same types of questions for different studies. This might not bias participants, but you can bias yourself if you always investigate the same types of issues. Finally, are you sure you are asking the right questions? Your interview questions might be relevant to you and your project team, but are they the questions that will get at important issues from a user’s perspective?” (Michael Hawley – UXmatters)

“Finding the right person to compliment your User Experience team is part art and part luck. Though good interviewing can limit the risk of a bad hire, you need to carefully analyze your current organizational context, before you can know what you need. Herein lies the art. Since you can’t truly know a candidate from an interview, you gamble that their personality and skills are what they seem. Aimed at managers and those involved in the hiring decision process, this article looks at the facets of UX staff and offers ways to identify the skills and influence that will tune your team to deliver winning results.” (Anthony Colfelt – Boxes and Arrows)

“User Experience (UX) has become an increasingly important consideration in the design of technology. As part of a corporate wide strategic initiative focusing on creation of platforms, Intel has been steadily shifting toward a more holistic and user-centered approach to the design and development of technology. In essence, Intel’s platform approach is about integration of technology, ingredients, infrastructure, and service or content to ensure the creation of new end-user value.” (Beauregard, R. et al. – Intel Technology Journal)

“This paper describes ongoing work exploring aspects of personalized access to and presentation of virtual museum collections. The project demonstrator illustrates an interactive approach to collecting data about museum visitors in terms of their interests in and preferences about artefacts from the Rijksmuseum collection. This data is stored in user profiles used further to recommend routes through the museum and to guide the users towards artefacts related to their interests and preferences. The overall goal of the project is to explore different users’ characteristics and personalize users’ museum experiences within the Rijksmuseum virtual and physical collections.” (Lora Aroyo – Museums and the Web 2007)

“Broad cultural, technological, and economic shifts are rapidly erasing the distinctions between those who create and those who use, consume, or participate. This is true in digital experiences and information environments of all types, as well as in the physical and conceptual realms. In all of these contexts, substantial expertise, costly tools, specialized materials, and large-scale channels for distribution are no longer required to execute design. (…)” (Joe Lamantia)

“If this column’s title sounds familiar to you, the bad news is you’re getting old, but the good news is your memory hasn’t gone yet. It was the title of a presentation I gave at the STC conference in Anaheim ten years ago. However, many of the points I made in that talk are still relevant to user assistance today, so I would like to update some of them and offer some new thoughts as well.” (Steve Baty – UXmatters)

“We have been working on a new site for UXnet and have a beta version available for you to check out. We have a new design, an automatic news feed from Putting People First, and a better calendar. We have more improvements to make, of course. We plan to switch over to the new site in a few weeks.” (Keith Instone)

User Experience Professionals Can Make a Difference in Society – “We all find ourselves looking in the mirror at one time or another and asking ourselves if we’re doing all we can for the good of society. What’s it all for? Those of us in the user experience profession can actually do something about it. As information architects, interaction designers, usability consultants, and developers, we don’t have to change our careers to do something good for society. All we have to do is connect with the right nonprofit: One that shares our goals and whose mission we support.” (Olga Sanchez-Howard – Boxes and Arrows)

“After attending numerous design events this past year, I’ve realized that they’re all evolving to a similar place, free from the specifics of their particular domain, and towards a shared “big D design” understanding. The IDSA event, nominally for industrial designers, dealt with many of the same issues as the Information Architecture Summit, the AIGA annual, DUX07, and even Adaptive Path’s UX Week. And while all these design disciplines have distinctions in their details, what they all share is an emerging orientation to serving the user’s experience. And while DUX07 began to speak to that shared space, it’s interaction-design orientation left it falling short. There’s a huge opportunity to bridge practitioners from across all these design disciplines, to weave their various approaches and challenges into a larger experience design braid. The User Experience field is still crying out for leadership.” – (Peter Merholz)

“Perhaps it’s a function of the organizing process, but it appears to me that with only a few exceptions, most of the speakers and workshop leaders — and I suppose, attendees — appear to be shy of 40 years of age.” (Bob Jakobson – Total Experience)

“When attempting to answer the third question, I use a framework I discovered early in my career: The Five Competencies of User Experience Design. This framework comprises the competencies a UX professional or team requires. The following sections describe these five competencies, outline some questions each competency must answer, and show the groundwork and deliverables for which each competency is responsible.” (Steve Psomas – UXmatters)

“When customers arrive at a Web site, they have goals and tasks they want to complete—for example, buying a movie ticket, transferring money, signing up for a service, applying for a loan, asking for help, and so on. An important requirement for a Web site is the ability for customers to serve themselves, so they can generally complete their tasks without needing to contact Customer Support or ask a friend for help. However, understandably, there are times when customers do need help from Customer Support—by either speaking over the phone or using live chat—so they can solve more complex problems or complete tasks they cannot complete on their own. In such cases, customers need email addresses and phone numbers that let them contact Customer Support directly.” (Daniel Szuc – UXmatters)

Keynote at 3rd International Conference on Information Design (ICID), Curitiba, Brazil, October 8-10, 2007 – “It sums up well my current thinking about information design, user experience design, designing for experience, and the composition of memorable experiences.” (Bob Jakobson – Total Experience)

“Designing presence in environments in which technology plays a crucial role is critical in the current era when social systems like law, education, health and business all face major challenges about how to guarantee trustworthy, safe, reliable and efficient services in which people interact with, and via, technology. The speed and scale of the collection and distribution of information that is facilitated by technology today demands a new formulation of basic concepts for our modern societies in terms of property, copyright, privacy, liability, responsibility and so forth. The research question assumes that presence is a phenomenon that we have to understand much better than we currently do.” (Caroline Nevejan)

“Think you’re not into marketing? Think again. As UX professionals, we share much in common with our close cousins, the marketers. We all seek to understand customers—needs, preferences, behaviors, attitudes, and more. We all seek to create positive touchpoints with customers and, in turn, a positive affiliation with our product or company brand. We all know the importance of communicating effectively with customers and evaluating the performance of our work.” (Colleen Jones – UXmatters)

“Clothes cover you. Cars move you from place to place. Yet while we care that products have some basic features, all things being equal we choose the one that delivers, or at least appears, to deliver the user experience we desire.” (Kevin Mireles)