“Our success is not about what we think up, but rather who we think about.” (Kathy Sierra – Creating Passionate Users)

“Stop it!” (Ask Edward Tufte)

“(…) a ‘design thinker’ must not only be intensely collaborative, but ’empathic, as well as have a craft to making things real in the world.’ Since design flavors virtually all of our experiences, from products to services to spaces, a design thinker must explore a ‘landscape of innovation’ that has to do with people, their needs, technology and business. Timothy Brown (CEO of IDEO) dips into three central ‘buckets’ in the process of creating a new design: inspiration, ideation and implementation. ” (MIT World) – courtesy of elearningpost

“The hive mind is for the most part stupid and boring. Why pay attention to it? The problem is in the way the Wikipedia has come to be regarded and used; how it’s been elevated to such importance so quickly. And that is part of the larger pattern of the appeal of a new online collectivism that is nothing less than a resurgence of the idea that the collective is all-wise, that it is desirable to have influence concentrated in a bottleneck that can channel the collective with the most verity and force. This is different from representative democracy, or meritocracy. This idea has had dreadful consequences when thrust upon us from the extreme Right or the extreme Left in various historical periods. The fact that it’s now being re-introduced today by prominent technologists and futurists, people who in many cases I know and like, doesn’t make it any less dangerous.” (Jaron Lanier – Edge)

“Overlap is an un-conference for anyone who wants to learn more about merging business practices with design-centric problem solving and customer understanding. (…) Overlap aims for an experience that is multidisciplinary, collaborative, pragmatic and ultimately human.” (overlap.org)

“The Local InfoCloud started as an idea of information that was physically close. What is stored or accessed by physical location (information that is physically close) as in an Intranet or location-based information accessed on your mobile device. The more I thought about it and chatted with others it became clear it was more than physical location, it is information resources that are familiar and easier to access than the whole of the web (Global InfoCloud) as a framing concept.” (Thomas Vander Wall – Personal InfoCloud)

“When you get frustrated by the pressures of managing a website, look back five years. You’ve achieved a lot.” (Gerry McGovern)

“(…) we lured him into our usability lab to look at the user interface for Answerbook, of which were were very proud. (…) He played with our AnswerBook for about 90 seconds, turned around, and pronounced his review: ‘Dr Spock’s Baby Care is a best-selling owner’s manual for the most complicated ‘product’ imaginable — and it only has two levels of headings. You people have 8 levels of hierarchy and I haven’t even stopped counting yet. No wonder you think it’s complicated.'” (Sun.com Design, Usability & Other Stuff) – courtesy of jasonkottke

“Reflecting the tremendous growth of the Internet as a tool for business and everyday lives, the 10th Annual Webby Awards expands the mission of the Webby by honoring excellence in over 65 consumer, business and culture categories.” (Webby Awards)

“And fortunately, even those focused on information architecture and information design often consider knowledge and understanding as well as information.” (Kathy Sierra – Creating Passionate Users)

“This work derives from a simple question we asked long ago: ‘How can computer documents – shown interactively on screens, stored on disk, transmitted electronically – improve on paper?’ Our answer was: ‘Keep every quotation connected to its original source.’ We are still fighting for this idea, and the great powers it will give authors and readers. (Others would later ask a very different question: ‘How can computers SIMULATE paper?’ – the wrong question, we believe, whose mistaken pursuit has brought us to the present grim document world.)” (Theodor Holm Nelson)

“Technical communication and librarianship share a common foundation in mediating information. Technical communicators traditionally have been concerned with the production of information while librarians have focused on the organization and management of information. However, as information and communications technologies have broadened the definition of technical communication and librarianship, they have expanded opportunities and career choices for practitioners in both fields. Technical communicators may now be employed in such fields as information architecture, web site design and development, information design, instructional design, and many more. Increasingly, information and knowledge management have become concepts required for effective technical communication, requiring an understanding of effective organization, storage, and management of information.” (Barbara J. D’Angelo – STC Information Design and Architecture SIG)

“Sometimes a change in technology has implications that are so epochal that everyone must wrestle with them, accommodate them, or prepare for them. The revolution in information technologies known as ‘ubiquitous computing’ (or ubicomp) is the most recent such change, and it is beginning to impact the practice—and the business—of digital design.” (Adam Greenfield – Adobe Design Center) – courtesy of annegalloway

“The concept of information as we use it in everyday English in the sense knowledge communicated plays a central role in today’s society. The concept became particularly predominant since end of World War II with the widespread use of computer networks. The rise of information science in the middle fifties is a testimony of this. For a science like information science (IS) it is of course important how its fundamental terms are defined, and in IS as in other fields the problem of how to define information is often raised. This review is an attempt to overview the present status of the information concept in IS with a view also to interdisciplinary trends.” (Rafael Capurro and Birger Hjørland)

Chapter samples (and more to come soon) – “The age of ubiquitous computing is here: a computing without computers, where information processing has diffused into everyday life, and virtually disappeared from view. What does this mean to those of us who will be encountering it? How will it transform our lives? And how will we learn to make wise decisions about something so hard to see?” (Adam Greenfield – Studies and Observations) – courtesy of petermorville

“This isn’t just about form usability. You can have a very usable form and still violate me in any number of ways.” (Eric Myers – ICE) – courtesy of henrikolsen

“I want to talk about what it means to connect the global and local together in technology and how this affects the design process. I want to talk about why social software must address glocalization in order to succeed. This means thinking about all sorts of squishy stuff like language, economics, policy, culture, social relations, and values. These are not just issues for marketing or business; they directly affect how people use your technologies and, thus, how you must design them.” (Danah Boyd) – courtesy of gunnarlangemark

“In the later half of January 2006, a group of designers with nearly 50 cumulative years of experience designing products for companies like Adobe, Apple, eBay, Macromedia, Nike, Palm, and Yahoo got together to talk about design vision. It was a concept for which we all had a personal definition -forged by our unique experiences and insights. Yet we all recognized the important role design vision played in our lives as designers so we took the first step toward a public discussion about what it can do for you, your organization, and your products.” (LukeW – Functioning Form)

“Personalization has rarely been implemented well. Its failure is usually because of a lack of understanding of customer behavior.” (Gerry McGovern)

“This paper reports initial findings from a study that used quantitative and qualitative research methods and custom–built software to investigate online economies of reputation and user practices in online product reviews at several leading e–commerce sites (primarily Amazon.com). We explore several cases in which book and CD reviews were copied whole or in part from one item to another and show that hundreds of product reviews on Amazon.com might be copies of one another. We further explain the strategies involved in these suspect product reviews, and the ways in which the collapse of the barriers between authors and readers affect the ways in which these information goods are being produced and exchanged. We report on techniques that are employed by authors, artists, editors, and readers to ensure they promote their agendas while they build their identities as experts. We suggest a framework for discussing the changes of the categories of authorship, creativity, expertise, and reputation that are being re–negotiated in this multi–tier reputation economy.” (Shay David and Trevor Pinch – First Monday 11.3)