“As humans, our ability to observe and analyse the contents of the world around us is both unique and astonishing, but so too is our capacity to form verbal and visual concepts. These seem to be the principal factors which have worked to our adaptive advantage in competition with other animal species. We are, in one respect at least, superior to other animals because we have developed a greater variety of systems of communication and expression, and one of these is art.”
From User Experience To Customer Experience
“(…) as we approach the end of 2012, the business discipline of customer experience, or CX, has gone mainstream. It’s got its own professional organization, the CXPA. It’s acknowledged as a key competitive differentiator, even by those who prefer spreadsheets to sticky notes. It’s discussed in boardrooms and in media within the context of corporate earnings.”
(Kerry Bodine a.k.a. @kerrybodine ~ UX Magazine)
Design your life
“It occurs to me at this point that Richard Wurman behaves like a 77-year-old child. I do not mean this to be condescending or dismissive. It is one of the things I like most about him. He seems to have somehow maintained a portion of preoperational egocentrism and the world is richer as a result.”
(Brendan McGetrick ~ Domus) ~ courtesy of fabiosergio
When You Shouldn’t Use Fitts’s Law To Measure User Experience
“The key statement of Fitts’s Law is that the time required to move a pointing device to a target is a function of the distance to the target and its size. In layman’s terms: the closer and larger a target, the faster it is to click on that target. This is easy to understand, not too difficult to implement and it doesn’t seem to make much sense to contradict such a simple and obvious statement.”
Translation is UX
“Today we can also say, translating is designing.”
(Antoine Lefeuvre a.k.a. @jiraisurfer ~ A List Apart)
The power of complexity in visual communication
“Many types of information have their own vocabulary along with conventions for visual communication.”
Intranet Users Stuck at Low Productivity
“Although intranet design is improving, it hasn’t kept pace with increased complexity in enterprise requirements, so measured usability is down slightly.”