“This paper discusses the globalization of e–learning, changes in languages as an effect of distance technologies and the lingua franca of modern times, English, and its effects on other languages. Hybrid languages such as Spanglish (Spanish English) and Swenglish (Swedish English) emerges as an effect of the increasing interaction between non–English languages and the dominant English language. The need for speed and efficiency in communication and the adaptation to new technology changes language dramatically as is observed in chat and SMS–mediated communication. The complexity of modern human communication is discussed with a historical perspective – the old modes of communication can now be used via Internet but this transfer changes their characteristics.” (First Monday 9.8)

“Research has long shown that the leading factor in persuading shoppers to buy from an e-commerce Web site is ease of navigation — findings that were supported in a recent survey by Jupiter Research. In other words, customers are saying make your site easy-to-use, and you’ll earn our sale.” (James Maguire – eCommerce Guide)

“Information architecture (IA) and information design (ID) are two fields that are taking the Web experience to a new level. They form the foundations of what is now widely known as user experience design (UXD). In this article, I argue that e-learning teams too have to embrace UXD practices in addition to learning design practices to take the learning experience to a higher level.” (Australian Flexible Learning Community)

“He’s given an excellent talk on how campus design and design for learning spaces have been changed by wifi and ubiquitous computing.” (Black Belt Jones)

“Support costs money. Some customers are worth supporting because they are, or have the capacity to be, profitable. Some customers are not worth supporting because the cost of supporting them is greater than the profit that can be made from them. Differentiating between profitable and unprofitable customers is a critical skill.” (Gerry McGovern)