“We used to think it was impossible to design a web site that successfully supported both information retrieval and browsing. We now believe a site can do both — but only when designers know what their audience is interested in.” (User Interface Engineering)

“(…) a few of the more ubiquitous political influences, most of which are not seen outside of government.” (Steve Fleckenstein – Boxes and Arrows)

“There is probably no better book on the market that so clearly and rationally covers the entire area of user experience.” (Jeff Lash – Boxes and Arrows)

Sample chapter from ‘Elements of User Experience’ (Jesse James Garrett)

“People use the web to buy things, find information, make contacts, and what they notice is whether they can successfully buy things, find information, and make contacts.” (Sarah Horton – Boxes and Arrows)