“(…) how to improve the practice of software design, by applying lessons from other areas of design to the creation of software” (Terry Winograd et al. 1996)
“A persona is a user archetype you can use to help guide decisions about product features, navigation, interactions, and even visual design.” (Kim Goodwin – Cooper Interaction Design)
“(…) the problem of terminology provision and interoperability of controlled vocabulary schemes such as thesauri becomes increasingly urgent” (Martin Doerr – Journal of Digital Information)