In: DIS04 Conference Proceedings, Cambridge, MA, August 2004 – “Understanding experience is complex. Designing the user experience for interactive systems is even more complex, particularly when conducted by a team of multidisciplinary experts. (…) In this paper, we argue that an interaction-centered view is the most valuable for understanding how a user experiences a designed product.” (Jodi Forlizzi and Katja Battarbee)