The Persona Lifecycle
Review by Ross Gagliano – “(…) for our computer professional society, one may wonder whether such a book will find its way into either a computer science or an information system curriculum. Good questions! Being contrary, maybe it should. However, my own experience suggests that it may be way too massive (722 pages) and terribly glitzy (hundreds of cartoon figures) to become a standard course text.” (ACM Ubiquity)