The human factor in gadget, Web design
“Experts in the field of so-called human-computer interaction say good design like the YouTube interface is the exception, not the rule. For every slick Apple iPod, there are a dozen washing machines with a baffling array of buttons. And for every simple TiVo interface, there are umpteen TV remote controls that look like something out of NASA’s Mission Control.” (Stefanie Olsen – C|net news.com)