The Cognitive Cost of Classification
“The mental effort required to consistently assign keywords outweighs the benefits for most frontline contributors to content, document, and knowledge management systems. Contrary to this lovely summary, faceted classification can actually compound the problem. Facets are oversold in situations where info-civilians have to classify content that they have created themselves. Expecting facets to solve the metacrap problem is naive.” (Jess McMullin – interactionary) – courtesy of victor lombardi