Compelling case study of how Intuit embraced UCD to the max.
“Brad Smith describes Intuit as a 30 year old startup where all 8,000 employees are entrepreneurs, and it is everyone’s job to create, invent, and improve their customers’ lives. The most powerful tool they have to do this is user-centered design, which allows them to improve their customers’ lives and create delightful experiences. As long as they hold on to that – regardless of what method they wrap around it – they’ll continue to be successful.”
