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Mentals models for all objects, even smart onces.
“Users of Siri, Alexa, and Google Assistant conceptualize them in one of 3 ways: an interface, a personal assistant, or a brain. Frequent users are less likely to push the interaction limits of these AI systems than new users.”
Raluca Budiu a.k.a. /ralucabudiu | @rbudiu ~ Nielsen Norman Group ★
Concept with a long history.
“(…) some characteristics of mental models are that they are incomplete in nature and constantly evolve. While mental models are never a completely accurate representation of a thing, they provide simple representations of complex phenomena.”
Alipta Ballav a.k.a. /aliptaballav ~ UXmatters ★
“This article explains what conceptual models are and describes the value of developing a conceptual model of a software application before designing its user interface.”
(Jeff Johnson ~ Boxes and Arrows)
“(…) when a mental model can be produced, it can be extremely useful for planning, maintaining and governing content over time.”
(Daniel Eizans a.k.a. @danieleizans)
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