“Who benefits from user-centered design according to standard wisdom? Designers and their employers benefit, because they end up with better products. End users (that amorphous generalised group) benefit, because their software-using lives are more satisfactory. Researchers benefit, because they get papers published about their thoughtful and inclusive design methodologies. What I want to know is whether particular users who contribute to the design process actually get anything out of it? And do they stand to lose anything?”

(Judy Robertson ~ Communication of the ACM)