“This is my first column on the management of UX. In my column, I’ll articulate what I’ve learned from my experience as a manager, senior manager, and director and three years in intensive senior leadership development programs. Have you ever known a manager you felt shouldn’t manage people? Maybe you’ve worked for one. Most of us have at one point or another. On the other hand, most of us have also had great managers. What sets great managers apart from bad ones? That’s one of the questions I’ll explore in this article.” (Jim Nieters – UXmatters)