Email Newsletters: Surviving Inbox Congestion
“Newsletter usability has increased since our last study, but the competition for users’ attention has also grown with the ever-increasing glut of information.” (Jakob Nielsen – Alertbox)
Mosh Pit as Innovation Model
“Our success is not about what we think up, but rather who we think about.” (Kathy Sierra – Creating Passionate Users)
Words Matter. Talk About People: Not Customers, Not Consumers, Not Users
“Words matter. Psychologists depersonalize the people they study by calling them ‘subjects’. We depersonalize the people we study by calling them ‘users’. Both terms are derogatory. They take us away from our primary mission: to help people. Power to the people, I say, to repurpose an old phrase. People. Human Beings. That’s what our discipline is really about.” (Donald Norman)
Beautiful Evidence: Book production
“Stop it!” (Ask Edward Tufte)
Partial Bibliography of Magic in User Experience Design
“Magic as an alternative UI metaphor has appeared a number of times in HCI writing in the last 20 years, talked-about by many of the greats in the field. Now we can actually implement some of it, I figured it may be useful to go back and see what has been written about it in the past. Here is a list of publications that have talked about magic or enchantment in HCI contexts.” (Mike Kuniavsky – Orange Cone) – courtesy of boingboing
Experience Economy Download Area
Free registration required – “This area of our web site offers many articles, video’s and presentations for downloading for personal, non-commercial use. We hope the material will be of inspiration to you!” (European Centre for the Experience Economy)
Proceedings of WWW 2005
The CD Version of the Fourteenth International World Wide Web Conference held at Makuhari Messe on May 10-14, 2005, in Chiba, Japan (WWW2005) – courtesy of stevenpemberton
Conversation with Michael Bierut – Part I
“I’ve come to believe strongly that one of the roles of design is to bring humanity, intelligence and beauty to the world of business, and indeed to everyday life.” (Peter Merholz – Adaptive Path)
The Importance of a Customer-Centric Design Approach: An Interview with Gerry McGovern
“The number one skill that every web team should have is the ability and desire to relentlessly focus on the needs of the customer. Web teams must enjoy being around the customer, they must be stimulated by thinking of the customer. You have those skills and everything else fits into place.” (Christine Perfetti – User Interface Engineering)
Search Analytics for your Site
“Any organization that has a searchable web site or intranet is sitting on top of hugely valuable and usually under-exploited data: logs that capture what users searching for, how often each query was searched, and how many results each query retrieved. Search queries are gold: they are real data that show us exactly what users are searching for in their own words. This book shows you how to use search analytics to carry on a conversation with your customers: listen to and understand their needs, and improve your content, navigation and search performance to meet those needs.” (Rosenfeld Media)
SIGCHI.nl 2006 conference
“(…) every ‘new’ Web 2.0 aspect was already thought of much earlier, but that at that time, the concepts weren’t recognized as being very distinguished.” (Ferry den Dopper – Tam Tam)
Journeying Through CHI 2006
“When I signed up to attend CHI 2006, for the very first time in my seven-year career, I didn’t expect that I’d spend most of the event helping to staff our company’s exhibit space and drive hiring for the St. Jude Medical Human Factors Engineering team. In 2001, a paper I’d co-authored with Robert Reimann was accepted for CHI, but I was unable to attend due to conflicting project duties. Over the years, events always seemed to conspire against my attending CHI, although I’ve had the pleasure of attending other conferences such as DIS and DUX. At CHI 2006, I hoped to educate myself about leading research and fresh trends in the field of computer human interaction, as well as network with folks I’ve worked and communicated with, especially through the Interaction Design Association (IxDA). In the end, though, working the St. Jude Medical booth consumed the bulk of my time.” (Elizabeth Bacon – UXmatters)
Returning to CHI: Different Experience, Same Rush
“In April of 2001, a small dotcom sent a young Webmaster to a conference called CHI in Seattle. That was my first CHI experience. I had been forced to read The Design of Everyday Things, the author of which was some guy the owner knew from when he was working on his PhD at the University of California, San Diego—that’d be Don Norman. I’d never been to Seattle, never been on a business trip before, knew hopelessly little about the concept of usability—except that I was grateful when somebody blamed her problems with doors on the designers of the doors and not her inability to intuit in which direction a door will open—and was chaperoned by most of the dotcom’s management team.” (Jessyca Frederick – UXmatters)
The Reboot8 Conference Podcasts
“People coming to reboot – as long as they don’t fall into the mainstream definition – are about challenges and achieving something; not for themselves but for all of us. It is not so much about the money but about the rest around it.” (bloxpert) – courtesy of langemarkcafe
NussbaumOnDesign: Inside the business of innovation and design
A weblog from Bruce Nussbaum – editor of Business Week. It’s what business people read on Design. (Business Week Online Innovation)
Innovation Through Design Thinking
“(…) a ‘design thinker’ must not only be intensely collaborative, but ’empathic, as well as have a craft to making things real in the world.’ Since design flavors virtually all of our experiences, from products to services to spaces, a design thinker must explore a ‘landscape of innovation’ that has to do with people, their needs, technology and business. Timothy Brown (CEO of IDEO) dips into three central ‘buckets’ in the process of creating a new design: inspiration, ideation and implementation. ” (MIT World) – courtesy of elearningpost
Microformats gets a push, or is it a pull?
“(…) we need more metadata. Metadata lets us surf the information tsunami. Microformats are highly useful, but they won’t be adopted unless there are apps that make use of them.” (David Weinberger – Joho The Blog)
User Experience & Cognitive Pleasures
“User experience and usability are two different things. And usability does not always imply a system or interface that does not require any learning, or any enquiry, or any challenge on the part of the user.” (Leisa Reichelt – disambiguity)
USer Interface eXtensible Markup Language
“(…) a XML-compliant markup language that describes the UI for multiple contexts of use such as Character User Interfaces (CUIs), Graphical User Interfaces (GUIs), Auditory User Interfaces, and Multimodal User Interfaces. In other words, interactive applications with different types of interaction techniques, modalities of use, and computing platforms can be described in a way that preserves the design independently from peculiar characteristics of physical computing platform.” (UsiXML.org)
Tagging 2.0 panel at SXSW2006
“The Tagging 2.0 panel I organized at South by SouthWest 2006 in March is now a Tagging 2.0 podcast among the many SXSW 2006 podcasts you can download. The Tagging 2.0 panel was one of the ‘highly-rated panels’ this year, tied for first place with a number of other entertaining and informative panels too so check out their podcasts as they become available as well.” (Tagsonomy)