Everything in Moderation: Using Content Units to Manage UX

Added on 20 May 2008 Peter Bogaards
“The Roman philosopher Cicero stated, ‘Never go to excess, but let moderation be your guide.’ The trouble is, even though people have repeated this particular quotation over the past couple of millennia, our clients often push the limits excessively—beyond moderation—for both content and presentation. As a UX professional, how do you demonstrate to your clients the benefits of moderation in user experience? You show them.” (Keith LaFerriere – UXmatters)

Breaking Down the Silos: Usability Practitioners Meet Marketing Researchers

Added on 20 May 2008 Peter Bogaards
“Being a consultant with experience in both traditional marketing research and user experience and usability gives me a unique perspective on a broad range of issues relating to customer experience. Not only do I have a good idea of what the other discipline does, I am a practitioner of the other discipline. However, in attempting to play both roles at once, I often find that client companies keep these two disciplines locked up in separate silos—usability research within IT and marketing research within the Marketing Services department. This can have a serious impact on the sharing of information relating to customer experience.” (David Kozatch – UXmatters)

Getting Emotional With… Lorraine Justice

Added on 19 May 2008 Peter Bogaards
“Lorraine Justice Ph. D., is currently head of the Design School at the Hong Kong Polytechnic University. Dr. Justice has served in higher education for the past seventeen years, teaching in the areas of industrial design and human computer interface design. (…) Currently, Lorraine is involved in the shared organization (between the Polytechnic University and the Design & Emotion Society) of the 6th International Conference on Design & Emotion in Hong Kong, October 6-9, 2008 . The International Conference on Design & Emotion is a forum where practitioners, researchers and industry meet and exchange knowledge and insights concerning the cross-disciplinary field of design and emotion. Lorraine will also give a key-note lecture at this exciting event.” (Design & Emotion – Marco van Hout)

Subject To Change: The Movie

Added on 19 May 2008 Peter Bogaards
“Well, not exactly … but two of my co-authors, Brandon Schauer and David Verba, recently gave a presentation on Subject To Change at Google and it was recorded on video. It’s a good overview of the main points of the book so we thought it would be good to share as a way to learn more about what the book has too say. Sit back, grab some popcorn, and enjoy.” (Todd Wilkens – Adaptive Path Blog) – courtesy of marcfonteijn

Thoughts on Interaction Design (download)

Added on 14 May 2008 Peter Bogaards
“Interaction designers are the shapers of behavior. Behavior is a large idea, and may, at first blush, seem too large to warrant a single profession. But a profession has emerged nonetheless. This professional category includes the complexity of information architecture, the anthropologic desire to understand humanity, the altruistic nature of usability engineering, and the creation of dialogue. These topics are discussed in the four sections of this text. Download ‘Thoughts on Interaction Design’ as a single .pdf file suitable for on-screen reading (2,520k)” (Jon Kolko et al.)

Document Engineering and User Experience Design

Added on 13 May 2008 Peter Bogaards
“A great user experience on the web site doesn’t mean squat if this back stage ‘content choreography’ goes wrong. So I’ve been saying that it is essential to consider the entire network of services that comprise the back and front stages as complementary parts of a ‘service system’. We need new concepts and methods in service design that recognize how back stage information and processes can improve the front stage experience.” (Robert J. Glushko – DocOrDie)

Interviewed by BusinessWeek

Added on 9 May 2008 Peter Bogaards
“Among the podcasts I subscribe to is BusinessWeek’s ‘Innovation of the Week’, featuring interviews with people on the subject of design and innovation. So I was excited when BusinessWeek reporter Matt Vella asked me to talk with him about our MX 2008 conference, and our new book. You can listen to the interview.” (Peter Merholz – Adaptive Path)

An Interview with Lou Rosenfeld and Liz Danzico

Added on 8 May 2008 Peter Bogaards
“After working on five books as an editor or co-author, Lou Rosenfeld became disenchanted with the traditional book publishing model. So, in late 2005, he founded Rosenfeld Media, a new publishing house that develops short, practical, useful books on user experience design. Rosenfeld Media published their first book, Mental Models: Aligning Design Strategy with Human Behavior, in early 2008. I recently had the opportunity to interview Lou – along with Liz Danzico, Senior Development Editor at Rosenfeld Media – about starting a new publishing house and ‘eating their own dog food’.” (Joshua Kaufman – UXmatters)

Simplicity in Your Mind

Added on 8 May 2008 Peter Bogaards
“There is increasing interest in the simplification of information technology (IT). The IT industry is recognizing the need to simplify software technology as businesses express their increased interest in governing the return on their IT investments. Two goals are surfacing as explicit mandates to which all software vendors are responding: (1) lowering the skills required of software users and (2) increasing their productivity. Although this simplification mandate is most essential to small- and medium-sized businesses, where people with high-end technical skills may not be affordable, an awareness of the damage complexity inflicts on users is spreading to the enterprise market as well. Commoditization pressures make it necessary for the IT industry to reduce skills requirements as well as service and maintenance costs.” (Lucinio Santos – UXmatters)

XProc: An XML Pipeline Language

Added on 7 May 2008 Peter Bogaards
“An XML Pipeline specifies a sequence of operations to be performed on zero or more XML documents. Pipelines generally accept zero or more XML documents as input and produce zero or more XML documents as output. Pipelines are made up of simple steps which perform atomic operations on XML documents and constructs similar to conditionals, iteration, and exception handlers which control which steps are executed.” (W3C)

Information Design Patterns

Added on 6 May 2008 Peter Bogaards
“A sophisticated online collection of about 48 design patterns that describe distinct methods for the display of interactive information graphics, their active behavior as well as the forms of user interaction with them.” (Niceone) – courtesy of informationaesthetics

User Experience Evaluation in Nokia PDF Logo

Added on 5 May 2008 Peter Bogaards
“Nokia has a long history in designing for experiences, as mobile phones are very personal and experiental devices. We have established processes to take user needs and wants into account when designing new concepts, and we do various types of evaluations with real users during the development process. Experience evaluations are, however, an area we want to improve. In this paper, we describe the user experience evaluation practices in the different phases of Nokia product development process.” (Virpi Roto et al.)

Bill Morggridge’s keynote presentation

Added on 5 May 2008 Peter Bogaards
“Bill Morggridge delivered a really cool talk during the Service Design Symposium, hosted by the CIID. It’s really interesting the way he explains how design has evolved over time. Just after graduation, back in the 60’s, he thought he would spend his whole life designing kettles and washing machines. But as technology evolved, and life became more complex, he realised that designers needed to design the systems that actually surround a product. For example, how to make a train journey more delightful? Designers need to not only worry about making a comfy seat, they actually need to think about the whole customer journey, and how systems, processes, people impact a customer’s experience. Welcome to the amazing world of service design!” (Erick Mohr – intuire)