Disclosure: I work at Informaat (The Netherlands) ~ “This three-part article is about a new technique in design projects for citizen-centred government services: the ‘dialogue’. We will introduce dialogues to the service design community and share our lessons learned in using this technique. We also want to explore how dialogues create a shared understanding and commitment among designers and internal stakeholders.”

(Mark A. Fonds a.k.a. @markafonds & Peter J. Bogaards a.k.a. @bogiezero ~ Informaat βiRDS on a W!RE)