“Information overload dates back to Johannes Gutenberg. His invention of movable type led to a proliferation of printed matter that quickly exceeded what a single human mind could absorb in a lifetime. Later technologies – from carbon paper to the photocopier – made replicating existing information even easier. And once information was digitised, documents could be copied in limitless numbers at virtually no cost. (…) In looking for ways to reduce the burden of information overload, an organisation must strive to balance sender benefits against recipient costs; to ensure it doesn’t simply shift the burden from one group to another, at a net cost to the organisation.” (Paul Hemp – The Guardian)