“Here was a chance to remake a tool that plays a vital role in the lives of hundreds of thousands of people every year. But what happened that day turned out to be much more than streamlining a critical form in the home-buying process. Even much more than the redesign of a vital ‘touch point’ within the larger ‘user experience’. What happened was that the symposium’s attendees discovered just how radical a solution Design Thinking could offer; not only to the problem of a broken mortgage process, but to public policy at its highest levels.” (Monica Bueno ~ Co.Design)