From Idea to Feature: A view from Design
“What about unarticulated needs? The data plus intent shows the ‘known world’ and ‘known solution space’, but one role we have is to be forward thinking and consider needs or desires that are not clearly articulated by those who do not have the full time job to consider all the potential solution spaces. The solution space could potentially be much broader than readily apparent from the existing and running product—it might involve a rearchitecture, new hardware, or an invention of a new user interface.” – (Engineering Windows 7)