DRAFT: Chapter 1 of ‘The Design of Future Things’ – “As our technology becomes more powerful, more in control, its failure at collaboration and communication becomes ever more critical. Collaboration requires interaction and communication. It means explaining and giving reasons. Trust is a tenuous relationship, formed through experience and understanding. With automatic, so-called intelligent devices, trust is sometimes conferred undeservedly.” (Donald A. Norman) – courtesy of michelvuijlsteke