“Experience Design is an emerging paradigm” (Bob Jacobson – A List Apart)

Reference for designing the total user experience (IBM’s Ease of Use)

Project 2000 was renamed “eLab” (Donna L. Hoffman – Associate Professor, Marketing and Co-Director eLab / Thomas P. Novak – Associate Professor, Marketing and Co-Director eLab)

“(…) putting usage-centered design into practice” (Larry Constantine and Lucy Lockwood at forUse)

The Revolution is Over by Clement Mok (Chief Creative Officer – Sapient) / Terry Swack (Vice-President of User Experience – Razorfish) – Advance for Design: Nantucket Meeting 1998 and Santa Fe Meeting 1999

Computers as Persuasive Technologies – Stanford Persuasive Technology Lab / Center for the Study of Language and Information (Stanford University)