“Companies understand that their customers want to do business with companies that understand their needs. Detailed user profiles are crucial to helping companies to make customers feel understood. Without knowing the customer, a company cannot engage the customer in the conversation that leads to personalized transactions and long business relationships.” (Brett Lider – Avenue A | Razorfish White Papers)

“(…) Belgium IA beer hour was a great success.” (Peter Van Dijck)

“The goal of the Interactive Experience research group is to radically rethink the human-machine interactive experience. By designing interfaces that are more immersive, more intelligent, and more interactive we are changing the human-machine relationship and creating systems that are more responsive to people’s needs and actions, and that become true ‘accessories’ for expanding our minds.” (MIT Media Laboratory)

“One of the things that’s really been a big deal to us over the last several years is connecting up with the user experience, seeing exactly when the user is having a problem, when does the system crash or hang, when is it not giving them what they want.” (Bill Gates – Microsoft) – courtesy of reloade

“For years now, the ‘ROI of User Experience’ has been sought as a means to justify larger corporate investments in web design. Although ROI methodology can be a useful tool for prioritizing possible web development projects, by itself ROI is not the answer to building a stronger user experience design competency.” (Scott Hirsch – Adaptive Path)

“Brand experience is the strategic, holistic business approach to the application of various design and media. It represents the upward growth and convergence for designers of all types.” – Presentation WebVisions 2004 (Dirk Knemeyer – Involution Studios)

“There is far more to the Web than ‘just’ being the Web. Indeed, the Web is only one component of a ubiquitous network of communication, interaction and information. While each of us are tacitly aware of the bigger picture, we often do not truly recognize and understand how it all fits together, or just what the Web means to business. This is particularly important for those of us who are involved in Web design and development. While we might seem to be hotshots in the work we do on the Web, we will ultimately be doing a disservice to our employers or clients if we are not working fluidly as part of the larger operating dynamics.” (Dirk Knemeyer – Digital Web Magazine)

“When designing a good user experience, it’s important to remember these four principles (e.g. comfortable, intuitive, consistent, trustworthy), which should be a part of any usability or user experience specialist’s toolkit. While these are not the only components of a complete experience, these principles form a solid structure upon which to build a foundation of usability, information design and brand application.” (Kelly Goto – Digital Web Magazine)

“There’s a lot about the Apple Store experience that we can apply to the design of many other kinds of products – and a few lessons we can take from Apple’s missteps as well.” (Jesse James Garrett – Adaptive Path)

“(…) introduction of user experience as a broad concept. Presentation: March 25, 2004 at Spring info tech conference.” (Keith Instone)

“User Experience (UX) is an emerging field concerned with improving the design of anything people experience: a web site, a toy, or a museum. UX is inherently interdisciplinary, synthesizing methods, techniques, and wisdom from many fields, ranging from brand design to ethnography to library science to architecture and more. (…) UXnet is dedicated to exploring opportunities for cooperation and collaboration among UX-related organizations and individuals.” (UXnet Mission)

“For me, user experience design is a big hive: a dynamic, multi-dimensional space where there’s still plenty of room to build new boxes and draw new arrows, at least for the next ten years.” (Peter Morville – Semantic Studios)

“1 – Make sure each team member clearly understands the underlying business case for the user experience, and the measures of success. 2 – Executives and managers should set the standard for “customer-centric” behavior. 3 – Hire only team members who are driven to develop the best customer experience – for the customer. 4 – Make ongoing conversation about user experience a part of the company culture. 5 – Be fluent in the analysis of customer experience data. 6 – Understand the impact of integration – or lack thereof – on the user experience. 7 – Encourage team members to continually learn about new techniques, practices and technologies to enhance their skills in developing better customer experiences.” (Karen Donoghue in Built for Use) – courtesy of elegant hack

“Now that usable websites have become so commonplace, especially among the major web players, it’s time to start looking to the future. Suddenly, a usable website isn’t going to be enough to separate us from our competitors (apart from those using the developers who’ve been based on Mars). There is a solution. It’s two words long. Enter our new best friend … Web credibility.” (WebDevTips) – courtesy of andrew fernandez

“This paper draws inspiration from diverse media to understand what constitutes experience. In doing so, it seeks directions for building experience into design of elearning products.” (L. Ravi Krishnan and Venkatesh Rajamanickam – elearningpost)

“Some of the sessions at Good Experience Live 2004 were difficult to transcribe because of the mode of presentation. The following sessions, while not fully documented, were still worthwhile, communicating useful ideas and advice.” (Heath Row – Fast Company) – courtesy of vanderwal

“Many look to the user experience as an overall indicator of Website success. Analyzing how effectively a Website provides for a net positive user experience can often turn into a subjective affair, rife with opinion and short on objectivity.” (Robert Rubinoff – sitepoint) – courtesy of column two

“Eventually, thinking about experience design will lead us into the realm of narrative – those stories that inform our lives and create our private and public identity.” (Experience Designer Network) – courtesy of brian alger

“I strongly believe that design, not usability, is the main driver in shaping user experience. That is, aesthetics, thus attractiveness, directly affects perceived ease-of-use, usefulness and enjoyment.” (Didier P. Hilhorst – Digital Web Magazine)

“This paper describes a collaborative partnership between the University of Central England and Birmingham Museums and Art Gallery. The project evolved out of the University’s mission to serve local and regional communities and the needs of Birmingham Museums Service to improve its provision in line with local and national directives on social inclusion, audience development and lifelong learning. This paper describes the evolution of the relationship from a series of collaborative MA design projects to user-centered design research and the creation of a jointly supervised full time PhD studentship looking at the role and future development of on-line collections.” (Marie Jefsioutine et al. – Museums and the Web 2004 Papers)