“The aim of Documentation is rapidly and easily to provide all researchers, whatever their level of knowledge or culture, both with the materials of study which represent the totality of human experience and with detailed information on particular points. In scientific, technical, historical, social and industrial matters, it is the systematically organised intermediary between the public and documents, between those who read and those who write. It provides recorded information, that is, the distribution of information by the book, periodical, newspaper, and photographic image.” (Niels Windfeld Lund – DOCAM’03 Conference)

“(…) an experimental research program at the Massachusetts Institute of Technology’s Media Lab focused on developing technologies for design – designs that are simpler to understand, easier to use, and, ultimately, more enjoyable.” (John Maeda)

“The Serious Games Initiative is focused on uses for games in exploring management and leadership challenges facing the public sector. Part of its overall charter is to help forge productive links between the electronic game industry and projects involving the use of games in education, training, health, and public policy. (…) This is the page to add your notes and slides from the 2004 Serious Games Summit 2004.” (Serious Games Initiative) – courtesy of jeroen van mastrigt

“IDEO redefined good design by creating experiences, not just products. Now it’s changing the way companies innovate.” (Business Week)

“Paul Curzon of the Interaction Design Centre at Middlesex University looks at what paper is still good for and the blend of technologies useful for the writing process.” (Usability News)

“Much has been made of the emphasis on people and process in knowledge management. While it is certainly true that knowledge management is not a technology issue, effort must still be spent in providing a suitable environment to facilitate knowledge capture and sharing.” (James Robertson – KM Column)

“As digital products continue to converge, the Web will increasingly become just one component of more complicated products.” (Dirk Knemeyer – Digital Web Magazine)

“Selected papers from the Fifth Annual Conference on Libraries and Museums in the Digital World, sponsored by the U.S. Institute of Museum and Library Services and the university of Illinois at Chicago, 3-5 March 2004, Chicago.” (First Monday) – courtesy of beth mazur

“Every day there is tremendous work being done on the Web. Talented, dedicated people are working with limited resources and support to achieve brilliant results. If you’re one of those people struggling to achieve the recognition you need, take a moment to take a bow.” (Gerry McGovern)

“It’s fascinating to see how they have evolved over the years, from the early days of magazine-style brochureware to the most recent trends of two-way Web interfaces.” (Richard MacManus – Digital Web Magazine)

“Genres are useful because they are more easily recognized and understood by recipients of the communications. Therefore, we suggest that Web site designers consider the genres that are appropriate for their situation and attempt to reuse familiar genres. More explicit attention to genres may also speed the wider acceptance of newly emerging genres of communication unique to the Web.” (Kevin Crowston and Marie Williams) – courtesy of victor lombardi

“A website should be measured based on the value it creates. What results do you want to get from your website? A 100 percent self-service website may simply not deliver the results you need. The right mix of self service and human support may in fact deliver the best value.” (Gerry McGovern)

“The implications when technology is brought into the storytelling process.” (John Seely Brown: Chief of Confusion)

“Design is a critical component of business performance. We’ve heard designers, commentators and companies say it. But, to date, the evidence for the link between shareholder return and investment in design has been scarce and anecdotal.” (Design Counsil) – courtesy of jason kottke

“The Web is about self-service. To achieve success in self-service you need to really understand how your visitors think and behave. If they are to serve themselves they must feel comfortable and confident. That requires getting to know their needs in a comprehensive manner. It requires an ongoing conversation with them.” (Gerry McGovern)

“Examines critically the origins and basis of ‘knowledge management’, its components and its development as a field of consultancy practice. Problems in the distinction between ‘knowledge’ and ‘information’ are explored, as well as Polanyi’s concept of ‘tacit knowing’. The concept is examined in the journal literature, the Web sites of consultancy companies, and in the presentation of business schools. The conclusion is reached that ‘knowledge management’ is an umbrella term for a variety of organizational activities, none of which are concerned with the management of knowledge. Those activities that are not concerned with the management of information are concerned with the management of work practices, in the expectation that changes in such areas as communication practice will enable information sharing.” (T.D. Wilson – Information Research 8.1)

“The essence of a website is self-service. There are three core things that self-service needs to get right: convenience, speed, and price. Convenience means task achievement with minimum effort. Speed means that you get in and out of a website as quickly as possible. People are cheap on the Web.” (Gerry McGovern)

“Many websites are still publishing content that is not core to their business. The justification is that such content will indirectly deliver benefit. This is not a good idea. Focus on the content that is directly applicable to your organization’s objectives. Any other content confuses. It wastes time and money.” (Gerry McGovern)

“Whereas the graphic designers job is usually to make something look good, the information designers job is to make something as logical and as easy to understand as possible. The information designer is less artist and more information architect and usability expert.” (Andy Budd – Blogography) – courtesy of d. keith robinson

“Content Mapping is the theoretical framework used by Namahn’s information designers to turn traditional, sequential information into manageable and re-usable document-like content objects, ready for multiple purposes.” (Namahn Research Notes)