Language matters, in all fields, practices and thoughts.

“In our personal lives, words can send our hearts leaping with joy. Words can clarify a serious misunderstanding. Lyrics to favorite songs are treasured; phrases from movies are quoted; political speeches are critiqued. Words have meaning and power and are remembered long after they are uttered. In our world of UX, words can have more than one meaning and often have been borrowed from other professions. This complexity makes the selection of words to describe our work challenging. In practicing UX work, I have often made word choices to save face and placate business partners.”

Carol Smith a.k.a. /caroljsmith | @carologic ~ The Magazine of the User Experience Professionals Association ★