All posts from
October 2008

Service Design via the Global Web PDF Logo

“For international companies, the Internet is an essential but inherently complex interface. In the framework presented here, Brian Gillespie critiques a range of options related to gateways, scope, user research, uniform versus local presence, language, content development, design, site implementation, domains, and URLs. It is an enlightening overview for both executives and managers.” (Brian Gillespie – DMI Review)