About
Google design executive and occasional author and public speaker. Formerly led UX orgs at…
Experience
Education
Publications
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So, You're A Manager Now: Advice and Tools for New UX Managers
Google UX Management Summit
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A Day in the Life of a UX Manager
User Experience
An article that takes a look into the daily life of UX managers who play a unique role in UX practice.
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Monitoring User Experience Through Product Usage Metrics
Boxes and Arrows
An article describing the ways user experience teams can mine product usage metrics for insights into user experience design opportunities.
Other authorsSee publication -
On Becoming a UX Manager: New Skills, Requirements and Rewards
User Experience
An article that illustrates some elements of UX management work for ICs. Stepping into a UX management role is easier when you understand the opportunities and challenges of your new job.
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Advice to Candidates on Successful UX Interview Loops
UX Matters
An article with an overview and advice on typical UX interview processes.
Other authorsSee publication -
Managing the Big Bang: Lessons Learned from a Site Redesign
ConveyUX
A conference talk on how I led the release of a large scale redesign of Alaska Air.com
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Indicating Impact: The Environmental Life-Cycle Rating Label
Proceedings of the IEEE Professional Communication Society
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LabelPatterns.Org: A comprehensive pattern library for environmental and consumer decision labels
Proceedings of the IEEE Professional Communication Society
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User-Centered Procurement: A Method for Evaluating the Usability of ‘Off-The-Shelf’ Enterprise Software.
User Experience
An article describing a lightweight method for the pre-procurement evaluation of enterprise software on a UX dimension.
Other authorsSee publication -
Indicating Impact: The Design of an Environmental Impact Labeling System for Consumer Goods.
University of Washington [dissertation]
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Absent, Undefined, and Devalued: Usability in Technology Research Firm Software Evaluations
User Experience
An article describing how research firms discount user experience when they evaluate software and systems.
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Intranet Fundamentals: Corporate Culture Can Make or Break Your Intranet
Journal of Intranet Strategy and Management
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Lessons in Internationalization
Intercom
Patents
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Legibility analysis of text in an electronic document
Issued United States 8891874
A method for determining the legibility of an electronic document via a software algorithm.
Honors & Awards
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U of Washington “Mikey" award
University of Washington, Department of Human-Centered Design
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U of Washington Department of Human Centered Design graduation speaker
University of Washington Department of Human Centered Design & Engineering
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Board Member: U of Washington Department of Human-Centered Design
Department of Human-Centered Design & Engineering at the University of Washington
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Boeing Technical Fellowship (2011)
The Boeing Company
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Dean's List (1995-97)
Arizona State University
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Departmental Award of Academic Excellence (2009)
University of Washington, Department of Human-Centered Design
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