Feedback as in critique for designers on design.
“Feedback, in whichever form it takes, and whatever it may be called, is one of the most effective soft skills that we have at our disposal to collaboratively get our designs to a better place while growing our own skills and perspectives.”
Erin Casali a.k.a. @Folletto ~ A List Apart ★
“Behavioural Design is a critical means to address human behaviour challenges including health, safety, and sustainability. Practitioners and researchers face difficulties in synthesising relevant perspectives from across fields, as behavioural challenges are complex and multi-dimensional.”
Bay Brix Nielsen, Daalhuizen & Cash ~ International Journal of Design 15.1 ★
Or when it really matters.
“Pie charts and scatter plots seem like ordinary tools, but they revolutionized the way we solve problems.”
Hannah Fry ~ The New Yorker
What’s real and what’s not?
“Design needs simplification but not generalization. You have to look at the research elements that stand out: the sentences that captured your attention, the images that struck you, the sounds that linger. Portray those, use them to describe the person in their multiple contexts. Both insights and people come with a context; they cannot be cut from that context because it would remove meaning. It’s high time for design to move away from fiction, and embrace reality – in its messy, surprising, and unquantifiable beauty – as our guide and inspiration.”
Emanuela Cozzi and Lennart Overkamp ~ A List Apart ★
Or how a geometric shape determines an idea, concept and framework.
“If you do a Google search on “UX pyramid”, you get lots and lots of UX pyramids. If you take a closer look, you’ll see that most people agree about the bottom of the pyramid, but the top differs. What belongs at the top?”
Dennis Hambeukers ~ UX Magazine ★
Transforming a scholarly discipline and its field of professional design practice.
“As a way to capture a broadly acceptable high-level characterization of design, we focus on the guiding values or ideals of the discipline. We first reason from the notion of engineering interfaces for usability and utility up to the 1990s to the current ideal of designing interfaces for experience and meaning. Next, we identify three recent technical and societal developments that are challenging the existing ideals of interaction design, namely the move towards hybrid physical/digital materials, the emergence of an increasingly complex and fluid digital ecology, and the increasing proportion of autonomous or partially autonomous systems changing their behavior over time and with use. These challenges in turn motivate us to propose three directions in which new ideals for interaction design might be sought: the first is to go beyond the language-body divide that implicitly frames most of our current understandings of experience and meaning, the second is to extend the scope of interaction design from individual interfaces to the complex sociotechnical fabric of human and nonhuman actors, and the third is to go beyond predictability by learning to design with machine learning.”
Kristina Höök and Jonas Löwgren ~ She Ji: The Journal of Design, Economics, and Innovation 7.1 ★
In any structure, you must search for the power of silence, whitespace and emptiness.
“The article frames music through the lens of information architecture in order to infer a few considerations on information architecture through the lens of music, and is a thoroughly revised and expanded version of the author’s opening keynote at World Information Architecture Day in Verona, Italy, February 18 2017.”
Federico Badaloni a.k.a. /federico-badaloni | @fedebadaloni ~ Journal of Information Architecture 6.1 ★
Good old taxo’s.
“Taxonomies may be thought of as hierarchies of categories to group and organize information to be found when browsing, or as a structured set of terms used to tag content so that it can be retrieved efficiently and accurately. Sometimes the same taxonomy may serve both purposes, and sometimes two different taxonomies are used, one for each purpose, for the same content or site. Taxonomies are not new, in fact there has been a lot written about them, including an informative series of six articles here in Boxes and Arrows by Grace Lau in 2015. An area that still needs to be better understood is exactly how taxonomies should be designed and implemented to be most effective.”
Heather Hedden ~ Boxes and Arrows ★
The use, action and value are in the design.
“Data plays an important part in our daily lives. It shapes how we view the world and, for better or worse, informs the decisions we make. Despite controversies around who collects and does what with data, data-centric work is seen as critical to solving the most complex problems of today, from climate change and security to health crises and inequality. It spans many types of tasks in various professions, undertaken by multiple stakeholders, who may or may not share a common understanding of the domain or the task. It also raises questions of data literacy, inclusion, and fairness in ensuring that the value the data creates is shared as widely as possible.”
Laura Koesten and Elena Simper ~ ACM Interactions Magazine XXVIII.2 ★
Going from communication to conversation: Claude Shannon goes Gordon Pask.
“Technology has matured to allow organizations to deploy sophisticated chatbots and digital assistants. These solutions use Conversational AI capabilities to create experiences for the workforce that go beyond what humans alone can deliver. These bots can fundamentally transform the way workplace interactions are enabled, with the ability to resolve inquiries, automate administrative tasks, prompt the right behaviors, and deliver data and insights to improve “in the moment” decision-making. Many organizations have struggled to harness the full power of Conversational AI, but now is the time to figure it out, because the need for organizations to provide this type of ‘always on’ and personalized support has never been more important.”
Greg Vert ~ UX Magazine ★
A design dent in the universe.
“This paper introduces a framework for impact-centered design that maps the direct and indirect psychological, social, and behavioral effects resulting from human-product interactions, as well as the strategic pathways that designers utilize to achieve these effects. The framework was created through a series of expert workshops in which 186 design cases were analyzed. The framework includes three basic levels. At the base, user-product interaction evokes three types of direct product experience: aesthetic experience, experience of meaning, and emotional experience. The second level describes more indirect and long-term types of impact: on behaviors, attitudes, (general) experiences, and users’ and stakeholders’ knowledge. The third and final level represents the general quality of life and society. This paper details the characteristics of and theoretical models underlying the various impact areas, provides illustrative student design cases, and describes how the impact areas relate to each other and how design can influence them. Design research can help increase the designer’s influence by contributing theoretical models that explain the various relationships in the impact areas. We propose a three-part classification of these models to get an overview of the current state of knowledge of each impact area, and to discuss the different ways in which models can guide designers. In the discussion, we offer four action points to help set a concerted agenda for impact-centered design research.”
Fokkinga, S. F., Desmet, P. M. A., & Hekkert, P. (2020) ~ International Journal of Design, 14(3) ★
UX design can’t be seperated from new technologies.
“AI and UX design have grown up as quite different disciplines. But we’re now starting to see that small bits of AI can enrich a UI in interesting, useful ways. Adaptive user interfaces (AUIs) employ elements of AI to improve user experience. AUIs recognize and automate frequent tasks, such as when an email recognizes a phone number and lets users initiate a call with a tap on the number. These bits of low-risk AI free up a little time for consumers and maybe make them a little happier.”
John Zimmerman et al. ~ ACM Interactions Magazine XXVIII.1 ★
Ethics not only for research, but also for design.
“Research is an essential part of creating good UX. We are often in roles where we interact with our users in order to collect data to inform our UX. We need to ensure our UX research is compliant with ethical standards of research conducted with humans. To do this, we need to have an awareness of potential ethical issues in research, training on how to conduct ethical research, and a systematic review of our research protocols to avoid potential ethical pitfalls. In this article, Victor Yocco discusses some areas of ethical consideration for UX practitioners when conducting UX research, and explores potential solutions to preventing research from venturing into unethical territory.”
Victor Yocco a.k.a. /victor-yocco | @VictorYocco ~ Smashing Magazine ★
We explain it again and again, over and over. Until (…)
“Usability testing is a core component of User Centered Design and can be used at any stage in the process. It provides valuable insight into the mind of the user, giving us a better understanding of users’ mental models, and it helps to highlight issues that might negatively impact the experience, while also pointing to solutions. If you are new to Usability Testing and want to learn more or just interested in how someone else approaches it, this article gives an overview of how to set-up and run a usability test, and provides a checklist of things to do to complete a usability testing project.”
Gerry Duffy ~ Boxes and Arrows ★
Patterns from the physical world finding its way into the virtual one. Still relevant and urgent, after all these decades.
“Christopher Alexander has been a leading pioneer of academic research on architectural and urban design since the early 1960s. He is also a practicing architect and builder with a passion for creating and restoring life and beauty to our physical environment. In this essay I review, evaluate, and reflect on some of his particularly fruitful, promising, or problematic ideas. I will put forth some ideas of my own for clarification, and to indicate avenues for future research. I argue that Alexander’s notion of patterns (a verbal medium for capturing and conveying design knowledge in a systematic, reusable form) is in need of conceptual development along lines I suggest, even though Alexander downplayed the significance of patterns as he moved on to other theoretical ideas (mainly about aesthetics) later in his career. While I go into some detail about selected parts of Alexander’s work, the intended readership of this essay is not restricted to specialists. I have made an effort to provide guidance and background information to readers not already familiar with Alexander’s comprehensive body of theory.”
Per Galle a.k.a. /per-galle ~ She Ji: The Journal of Design, Economics, and Innovation 6.3 ★
Crossing of UX (design) and the organization of academic information.
“This article describes how academic libraries structure and support user experience work, how different structures and supports affect the UX work that is done, and the impact of that work on users and UX workers. With the aim of identifying structures and supports that work well, I asked thirty people who do UX work in academic libraries to complete interviews and a short questionnaire. In this article, I define structural facets that shape the institutional contexts of UX work, and I draw from the research to describe where these contexts created striking patterns in the data. After examining the contextual differences, the article concludes with structures and supports that make a positive difference to UX workers and to users.”
Shelley Gullikson a.k.a. @shelley_gee ~ Weave: Journal of Library User Experience 3.2 ★
An industry up for innovation in PX.
“Design has had a massive impact on the success of many organizations, especially tech companies. However, there are still plenty of sectors where design doesn’t have a seat at the table yet. Healthcare is one of them.”
Oliver Lindberg a.k.a. /oliver-lindberg | @oliverlindberg ~ Shaping Design ★
Licklider in the making.
“This essay will explore some of the possibilities to rethink how humans and ‘intelligent’ machines interact today. The focus is on practical application – how can technology that exists today be leveraged creatively to make applications that are vastly more powerful and useful?”
Jessy Lin a.k.a. /jessylin | @realJessyLin ★
Human behaviour as a new design focus after design for human experience.
“Behavioural design has emerged as a critical new area of research and practice. However, despite the development of extensive lists of possible problem features and suggested solution principles there is little guidance on how these should be connected. Therefore, in this work we systematically examine interactions between major problem features and solution principles, based on an analysis of 218 behavioural design interventions drawn from 139 cases across design domains and foci. This forms the basis for a number of contributions. First, we bring together behavioural and designerly perspectives on problem characterisation via two proposed problem features: change demand and behavioural constraint, related in a two-by-two framework. Second, we synthesised recommendations from across domains and foci to operationalise a list of 23 solution principles relevant to designers. Third, we link these insights in a proposed Behavioural Problem/Solution (BPS) matrix. Further, we identify a number of potential systemic challenges in the reporting and evidencing of behavioural design interventions. Together, these insights substantially extend both theory and practice surrounding problem-solution mapping in behavioural design, and form a foundation for further theory development and synthesis in this area.”
Philip Cash, Pramod Khadilkar, Joanna Jensen, Camilla Dusterdich, and RuthMugge ~ International Journal of Design 14.2 ★
A useful retrospective and curated overview of significant people, events, and publications on content strategy.
“Content strategy has been around longer than most people think. It has, like so many other fields of practice, been called by different names, and has evolved along with the enabling technologies. Digging into the history of the manipulation, management, and governance of content takes us down several paths that converged to become what we know today as content strategy.”
Rahel Anne Bailie a.k.a. /rahelannebailie | @rahelab ★