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Events "All of the work we do is change management"Karens star is rising and rising. Interview with Karen McGrane. ~ "For us this is a generational issue, and it's our life's work to help contribute to organizations’ learning how digital design (and information architecture) should fit into their organization. If we are going to be successful, we may not fix it for ourselves, but for the next generation of digital designers, I want to leave those organizations better off. There will also be some social darwinism, where the organizations that successfully navigate this transition are the ones that are going to survive." Posted on February 05, 2013 | Permalink David Weinberger keynote address at KMWorld 2012: Facilitating knowledge sharingKnowledge sits in the relations, not in the nodes. "Now we have a new medium and this medium is capacious beyond belief, and is linked. So what we're seeing within this capacious medium is knowledge living at the level of the network, not in the individual nodes, not in the books, not in the minds of the individual experts, but knowledge now consists, in my view, of knowledge networks." Posted on January 08, 2013 | Permalink The service design global conference and redefining service designMore DTDT necessary for Service Design? "In this column, I'd like to briefly recap some highlights of the conference as a foundation for sharing the service design community’s upcoming task of redefining service design." Posted on January 07, 2013 | Permalink The Hero with a Thousand FacesJust make the customer, the user or 'whatever-you-call-this-person' the Hero of the Story. "(...) the best services are those that allow us to tell our stories. And the next challenge in design is based on the fact that more and more objects are connected. The amount of data available about all of us and our environment is growing tremendously. But what to do with this data? Our lives are not made up of data, but of choices: a thousand small choices everyday. And stories. Data becomes valuable when it is interpreted by humans. We have to make sense out of it. And we should use it to tell better stories, richer stories from which we can benefit." (Louisa Heinrich ~ NEXT Berlin service design) Posted on December 07, 2012 | Permalink Service Design: Buzzword or Magic Method?Then, here in the middle 'something magical happens'. "Having worked in the design field for quite some time, Pia Betton has observed fundamental changes in the design industry in the last years: a paradigm shift from corporate to social, as she puts it, and the rise of service design methods." Posted on November 21, 2012 | Permalink Service design: Are we still talking about this?A set of tools doesn't make it into a discipline. "Is service design a field, a discipline or a practice? Probably not. It's a set of tools, a process and most importantly, it has a point of view. It's a logical, sequential process that understands the needs of both the users and the business." (Chris Downs ~ NEXT service design) Posted on October 09, 2012 | Permalink Transcending transactional spaces: Incorporating memorable experiences into designMaking memories is what life is all about. "(...) how service organisations can use design thinking as a tool for imagining these experiences and giving them a desirable form." (Service Design 2012 ~ UX Australia) Posted on September 17, 2012 | Permalink Critical Dialogue: Interaction, Experience and Cultural TheorySome real gems in this one. "Over the last decade there has been a significant growth in interest in aspects of people's experience with technologies under headings such as user experience, aesthetics, affect, fun, reflection, and enjoyment. In more recent years critical theory has begun to make a small but important impact at CHI conferences and other HCI publications. It is arguable that a relationship between critical theory and experience would benefit HCI research and practice as it has benefited other areas of research in the humanities and social sciences. However, in the history of ideas experience and critical theory have not always made good bedfellows, sometimes complementing each other, sometimes resisting each other. This workshop will explore the ways in which HCI might benefit from a constructive dialogue between critical theory and experience in questions of design and evaluation." (Workshop on April 10 2010, in association with ACM CHI 2010 in Atlanta, Georgia USA) Posted on April 23, 2012 | Permalink What Does Digital Analytics Have in Common with Content Strategy, InfoArch and UX?Another take on the same event. "Not many would dispute that organizations need a Web strategy to be successful. When it comes to execution, operational governance is considered the key to getting the organization to act on the strategy. Governance takes the strategy and makes it real through alignment of roles, responsibilities, management policies and budget decisions." Posted on March 01, 2012 | Permalink Three Of My (Somewhat) Intelligent Insights From ICCAnd a mess it is. Or, Why I Didn't Get to See Many Palms in Palm Springs - "Content is innovation; Content everywhere raises new questions for credibility and ethics; We're in this content mess together - and we'll fix it together." (Colleen Jones a.k.a. @leenjones ~ Content Science) Posted on February 29, 2012 | Permalink Rage Against the Machines: A Keynote by Genevieve BellAnd they are not Luddites. "Today technological devices have become so much a part of our lives that we need them alive or dead. Bell closes by challenging designers to rebalance the users relationship with technology by approaching each project through designing relationships and not interactions." (Ciara Michelle Taylor ~ Core77) Posted on February 23, 2012 | Permalink My Interaction12 Recap: As long as it's gotta beIxDA 2012 as a thriven, inspiring and interesting event. "The Interaction conference platform is the most visible and energetic of all the organization's endeavors thus far, even though just a tiny percentage of IxDA members are able to attend in person. This year, even as IxD12 attendance grew to 750 people, that percentage diminishes because the organization now counts somewhere around 35,000 members in its digital forums, with over 100 local groups operating in cities around the globe. Only about 40% of the attendees came from North America this year, with over 32 countries represented." (Elisabeth Bacon a.k.a. @ebacon ~ Devise) Posted on February 15, 2012 | Permalink State of Interaction Design: DivergingLike any other practice, through time professionals gravitate towards different epicentres of expertise. "Interaction Design is reaching a critical point in its history. We have spent the better part of the last half century converging. We have built our entire identity by bringing in other disciplines and practices into our fold. We are often decried as 'land grabbers', but I say it is more about shoring up our knowledge base and practice so that we can be ready for the ever-increasing complexity of the tasks set before us through our acknowledged focus on human behavior as it relates broadly to the interaction of systems." (David Malouf a.k.a. @daveixd ~ Core77) Posted on January 24, 2012 | Permalink Embedding DesignDoing the guerilla work on service design in the organisation. "This isn't about throwing designers in an organisation. It is both bringing in design capacity and expertise inside the organisation and educating/building understanding and capabilities of it's potential so this design team/designers/central role can flourish. (...) It is simply not enough to deliver toolkits to organisations on how to design, we have to consider it becoming the DNA of the organisation." (Sarah Drummond ~ Snook) Posted on December 15, 2011 | Permalink Keynote Speaker Richard Buchanan at Service Design Conference 2011One of the many things a camera in the iPad can do: video registration of great conference talks. "(...) at Service Design Conference 2011 in San Francisco the closing keynote speaker Richard Buchanan was fantastic. It was interesting to hear his view that Management is a design practice and that Service Design is an emergent practice, not a novelty. He also gave the group a bit of tough love, by saying: "The role of the designer is to be the facilitator not the center", and the crowd responded with applause. This was the best speaker of the two days, hope you all enjoy." Posted on October 25, 2011 | Permalink The EuroIA Summit: A Wow ExperienceGreat conference testimonial. "(...) I can still easily say "Wow." It was a great conference." (Ray Gallon a.k.a. @RayGallon ~ Rant of a Humanist Nerd) Posted on October 25, 2011 | Permalink Truth and Dare: My response to Jason Mesut's EuroIA 2011 talkWell said: "I'm getting too old for this shit." "(...) ideally the phrase UX will disappear completely into a collective understanding and we will once again call ourselves by titles that better describe what we do all day." (Mike Atherton a.k.a. @MikeAtherton ~ Redux'd) Posted on September 30, 2011 | Permalink All your #EuroIA 2011 slides are belong to usMartin Belam again created the online epicentre of the event. Thank you Curry Bet! "(...) my probably futile attempt to gather together all the EuroIA slides, resources, poster sessions, and blog posts into one place." (Martin Belam a.k.a. @currybet) Posted on September 26, 2011 | Permalink Videos from Device Design Day 2011After two instantiations, it looks like it's going to be a tradition. "Kicker Studio marked our 3rd Anniversary on August 8, 2011. To celebrate, we hosted the Second Annual Device Design Day at the San Francisco Art Institute, Jody's alma matter. It was a great success thanks to inspiring speakers and involved attendees. Couldn't make it? Don't worry, we've posted videos of the talks for you to share and enjoy. And be sure to join us next year for our 3rd Device Design Day." Posted on September 15, 2011 | Permalink Desktop Summit: Claire Rowland on service designService design as holism applied to man-machine studies, HCI, UI and product design for Linux pros. "Like it or not, the vision of the interconnected future is coming, and our mundane devices and appliances are going that route as well. Making those things work well for users, while still allowing user freedom, is important, and it's something the free software community should be contemplating." (Jake Edge ~ LWN.net) Posted on August 25, 2011 | Permalink User experience research and practice: Two different planets?Keynote presentation by longtime reseacher of MUX ('Mobile UX'). Afterwards, the two planets (research and practice) kept their distance. "Good user experience is increasingly important for profitable business: once utility and usability are taken for granted, successful companies design for experiences. But how to manage the fuzzy thing called user experience in product development? Can UX research help UX work in practice? This talk discusses the impact of business goals on UX research and the transfer of UX research results into practice." (Virpi Roto ~ Chi Sparks 2011 videos) Posted on July 18, 2011 | Permalink Motors and Music: Explorations of tangible interactionNice keynote presentation by Mister Sketch with some remarkable projects from CIID. "Human-computer interaction is spreading into everyday objects like phones, cars, toys, books and instruments. Many interactions are implicit (the door 'does the right thing' when I approach); others are more 'explicit' (I push it). How do you know what the door is doing (e.g. 'not allowed')? Can you control it more expressively (e.g. 'fling'). If the door has a motor in it; can we 'feel' the force/motion/inertia/reluctance? Music and musical performance are a challenge to HCI. Some of the best performances require precise expressive motions. I will describe experiments which use active force feedback (haptics) in the design of musical controllers. There are lessons for a broad range of interaction designers." (Bill Verplank ~ Chi Sparks 2011 videos) Posted on July 18, 2011 | Permalink User-Centered Design: A Reality CheckDefinitely one of the highlights of the Chi Sparks 2011 conference. "In the past years scores of methods for user-centered design have been developed - and validated. But do they really work? In reality that is. In practice user-centered product development is hectic and messy, at best. This presentation discusses barriers and enablers for usability in the development practice of electronic consumer products, identified through three case studies across 10 product development groups." (Jasper van Kuijk a.k.a. @jaspervankuijk ~ Chi Sparks 2011 videos) Posted on July 18, 2011 | Permalink Flocks, Herds, and Stories: Temporal Coherence and The Long Tail"The Web is large and new, it flourishes, It seems to go from strength to strength, and yet we do not know how strong it really is. We must remember that we still could wreck the web." (Mark Bernstein a.k.a. @eastgate) Posted on June 20, 2011 | Permalink Understanding Our Interaction Design History"It's great that we're starting to make the history of digital technology available, but I believe we should also be doing the same for interaction design. We need to understand the history of digital design on screens and how it has changed. It's not because the basic interaction design principles change over time, because they haven't. The principles we introduced in the CHI course - prominence, relationship, flow, clarity, simplicity and consistency - were just as relevant 25 years ago, they probably just had different names. No, the history matters because how we apply those principles has changed as our technology changed." (David Rondeau a.k.a. @dbrondeau ~ InContext) Posted on June 01, 2011 | Permalink ASIS&T 2010 (The Proceedings)Navigating Streams in an Information Ecosystem ~ "Welcome to the sixth electronic edition of the Proceedings of the Annual Meeting of the American Society for Information Science and Technology. Although generally organized in the same manner and sequence as earlier print publications, articles in this edition use Portable Document Format (PDF) files, with integrated images, graphics, and other material. Addresses to websites and other Internet locations may or may not be active hyperlinks, depending on individual author decisions. Returning this year is an integrated schedule and table of contents, clicking on any session title will open the paper or session description." (American Society for Information Science and Technology a.k.a. ASIS&T) Posted on May 19, 2011 | Permalink Mobile & UX: A Perfect Storm"In his presentation at at Mobilism in Amsterdam, Netherlands Jared Spool outlined four major forces driving the value and visibility of design in Web-based applications. Here are my notes from his talk." (LukeW writings) Posted on May 17, 2011 | Permalink Confab Session Wrap: Selling Content Strategy"Karen McGrane, of Bond Art + Science and an interaction design instructor at SVA, spoke to a packed crowd of audience of content strategists searching for tips and tricks on making the content strategy sell within organizations. She started with a personal history, entitled, Ways I Fucked Up By Not Talking About Content Strategy a Lot Earlier. It was a painful kind of funny, as most of us nodded when she spoke about dealing with organizational structure, budgets where one person wins and another loses, and recurring scoping heartaches. McGrane says we need to see our present day as an opportunity to change the way we work and do business. Not just to fix things for unhappy people. And psst, it's also a good opportunity to sell more work." (Sadia Latifi ~ barbarian group) Posted on May 13, 2011 | Permalink Bill Moggridge: Prototyping Services With Storytelling"The storytelling supports the exploration of the service idea. Through the use of simple workds, the teller will illustrate the solution as it is a story. This allows the communication of the idea inside a group but also the preparation of the first sketches for the storyboard. The storytelling leaves some blanks to be fill in by the suggestions of other stakeholders and users." (think + design + change) Posted on April 13, 2011 | Permalink The new 'Redesign Must Die' talk"This presentation is an updated version of my old Redesign Must Die talk, given a few years back. I think that the only slide to survive this redesi... (cough) new version is the infamous one featuring the kittens. If you care nothing for redesign and only for kittens, jump ahead to slide #5." (Louis Rosenfeld) Posted on April 13, 2011 | Permalink Content/Communication"The way we talk about our content has significant impact on the way we treat it within our organizations... and, therefore, the quality of the content we produce. How can we make the shift from treating content as a commodity to valuing it as a business asset? With a little storytelling and the help of a few powerful metaphors, you can begin to turn the tides." (Kristina Halvorson ~ Webstock 11 videos) Posted on April 12, 2011 | Permalink Five lessons from an Information Architecture career"Today I delivered the opening keynote address at the Polish IA Summit in Warsaw, entitled 'Come as you are'. It is the story of how I've come to spend 13 years building digital products, and how I've observed and been part of the changes and development in the UX and IA disciplines over that time. It finishes with what I consider to be the five key lessons about computers and people from my career as an IA practitioner." (Martin Belam) Posted on April 07, 2011 | Permalink Karen McGrane: CS Forum podcast episode 4"People love the recent history of things like Xerox PARC and Apple Computer. And I might set the history of content strategy almost on like a separate track, an alternate timeline. A lot of the history of principles that apply to content strategy come out of very old traditions in rhetoric and technical communication. (...) And that's one of the things that's so exciting to me about content strategy is, it's bringing a lot of these principles that have been discussed for decades into this new space of the web and digital media." (Randall Snare ~ CS Forum '11) Posted on April 05, 2011 | Permalink The fall and rise of user experienceClosing plenary of the IA Summit 2011 ~ "Although there's still a substantial gap between aspiration and execution, business leaders are at least now talking about the right things: experience, prototyping, design strategy, and innovation. (...) User experience converts are typically drawn to the glamour of interaction design on shiny technology, and the amateur psychology that helps them sound authoritative about their approaches. Most lack knowledge of basic information architecture, design theory and elementary programming skills." (Cennydd Bowles) Posted on April 04, 2011 | Permalink DIY usability testing: Steve Krug explains it all for you"Many discussions about user interfaces see the same type of arguments. Developers like complicated things, with many things on the screen. Designers like pleasant esthetic experience. This problem can be addressed with usability testing. Many sites have usability problems, including Steve Krug's own site. Steve hasn't fixed the problem, because it's cheaper to send an email in support of a struggling user than to fix the actual problem. You don’t have the resources. Easy to find, but hard to fix. Steve makes the argument you should do the usability testing yourself. Most sites aren't tested, because it costs money, time, and it's hard to find professionals to do it. So Steve will show how to do it yourself." (Michiel Berger - SXSW NL Report) Posted on March 16, 2011 | Permalink The European content strategy industry is on the rise"From the accomplishments of the past two years and the unrelenting momentum of content strategy discourse, it’s safe to say local communities will grow and international events will continue. We'll probably even learn of one or two more books in the works by the end of 2011. These events will increasingly draw content-minded people of varying kind, who will, in turn, roll ideas back into the businesses they represent. Opportunities will start opening up for CS consultants and agencies alike. Even positions inside larger companies will form as a more cost-effective way to retain and grow internal content strategy processes." (Destry Wion ~ CS Forum 2011) Posted on March 11, 2011 | Permalink Interaction Eleven: Bruce Sterling Closing Keynote"Bruce Sterling, author, journalist, editor, and critic, was born in 1954. Best known for his ten science fiction novels, he also writes short stories, book reviews, design criticism, opinion columns, and introductions for books ranging from Ernst Juenger to Jules Verne." (IxDA - videos) Posted on March 01, 2011 | Permalink Interaction Eleven: Bill Verplank Opening Keynote"Bill Verplank is a human-factors engineer with a long career in design, research and education. As a fresh ME PhD from MIT he worked eight years at Xerox on the testing and refinement of what we now call the 'desktop metaphor': bit-map graphics, keyboard and mouse, direct manipulation. For six years, he worked with Bill Moggridge at IDTwo and IDEO doing 'interaction design' - bringing the insights from computers to the industrial design of medical instruments, GPS navigation, mobile phones, and new input devices (keyboards, track-balls, mice). From IDEO, he moved to Interval Research for 8 years of innovating design methods (observation, body-storming, scenarios, metaphors) and researching active force-feedback ('haptics'). (...) He is known for sketching as he talks." (IxDA - videos) Posted on March 01, 2011 | Permalink CS Forum podcast episode 1: Gerry McGovern"There is nothing more important on the web than content. But don't talk about it. Talk about the success of the customer or the lack of success of the customer. Because most organizations realize today that if they're not customer centric, they don't have much of a future." (Randall Snare ~ CS Forum 2011) Posted on February 24, 2011 | Permalink Proceedings: First Workshop on Social Interaction in Spatially Separated Environments (.pdf)"(...) inspired by the idea that social relationships play a key role in our everyday lives. They are responsible for our well-being, for a productive working atmosphere, and for feeling part of our various communities. Today, as we are often working and living separated from our relatives, friends and co-workers, it is more important than ever to develop methods to stay connected in a global word. It is the goal of SISSI to seek for such methods in order to achieve a feeling of togetherness, presence and closeness between spatially separated professional or private social groups and individuals. Research on social interaction in spatially separated environments is an active and emerging field of studies." (SISSI 2010) Posted on February 02, 2011 | Permalink What next for content?"We all need to be working out what users want, how they want it and where they want it. And that’s what content strategy is for." (Tamsin Hemingray ~ iCrossing) Posted on January 26, 2011 | Permalink The MIT/Brown Vannevar Bush Symposium (1995)"The MIT/Brown Vannevar Bush Symposium was held October 12-13, 1995, at MIT, marking the 50th anniversary of Vannevar Bush's seminal article "As We May Think" (Atlantic Monthly, July 1945). The video archives from the lectures and panel discussions from that Symposium are now available online as part of the Doug Engelbart Archives collection at the Internet Archive as follows. Refer to Symposium program for title and abstract for each talk, as well as speaker bios, and panel notes; speakers' slides were captured but can no longer be viewed." (Douglas Engelbart Institute) Posted on November 19, 2010 | Permalink IA Summit 2011, Denver CO"The IA Summit is the premier destination for those who practice, research and are interested in the structural design of shared information environments. Some call themselves information architects (and many don't) but all share a common desire to help people live better lives through meaningful experiences with information. (...) After 11 successful years bringing hundreds of practitioners together for five days of intense exchange of ideas and experiences, we pause to reflect on the state of information architecture and what is in store for this community of practice. As we continue to strive for more, we turn our focus to what can make us - as practitioners - and our practice, better." Posted on November 11, 2010 | Permalink We're All Content Strategists Now (the video)"The "Best Careers 2009" issue of U.S. News and World Report gently mocked the user experience profession for its inability to agree on a name for itself. Indeed, many job titles seem like a mix-and-match game, mashing up words like "information" and "experience" and "architect" and "designer." And now "content strategy" comes around, looking for a seat at the UX table. Some say the profession fills a gap in our professional practices. Others argue that it's just a different name for the things that we already do. In this session, we'll discuss why UX needs content—and how UX practitioners of every flavor can put content strategy to work on their projects." (Karen McGrane ~ IDEA 2010) Posted on November 02, 2010 | Permalink Qwiki: Introducing the information experience"Qwiki's goal is to forever improve the way people experience information. Whether you're planning a vacation on the web, evaluating restaurants on your phone, or helping with homework in front of the family AppleTV, Qwiki is working to deliver information in a format that's quintessentially human – via storytelling instead of search. We are the first to turn information into an experience. We believe that just because data is stored by machines doesn’t mean it should be presented as a machine-readable list. Let's try harder." (About Qwiki) ~ Adding more machine power to the information overload Posted on October 26, 2010 | Permalink Service design at a crossroads"There are a number of competing stories about service design. One is that it's a new interdiscipline, a mix of concepts, methods and tools from several different fields, brought together to address the challenges that organisations face as they try to improve and innovate in services. As an interdiscipline it is presented as a happy fusion of the best bits of management or business, design and technology, and the social sciences. In this version of service design, the incompatibilities between the values and worldviews of these different disciplines are smoothed away to produce a better user experience and increased business value." (Lucy Kimbell) Posted on October 21, 2010 | Permalink Research and Practice in IA"Research and practice in IA are fractured, with very weak connections in between (and this gap is not unique: many disciplines face this challenge)." (Andrea Resmini and Keith Instone - ASIS&T on Information Architecture) Posted on October 11, 2010 | Permalink Gastronomy: A source of inspiration for user experience design"Today, I delivered my presentation at the EuroIA 2010 in Paris on the relation between my two passions: gastronomy and user experience design. Gastronomy: A source of inspiration for user experience design. "A crazy topic with a scary video clip of a positive eating experience", I said in my impersonation as Lars Von Trier!" (Composing Cook ~ FoodUX) Posted on September 26, 2010 | Permalink What comes after mobile"Matt Webb talks about how slightly smart things have invaded our lives over the past years. People have been talking about artificial intelligence for years but the promise has never really come through. Matt shows how the AI promise has transformed and now seems to be coming to us in the form of simple toys instead of complex machines. But this talks is about much more then AI, Matt also introduces chatty interfaces and hard math for trivial things." (Matt Webb ~ Mobile Monday Amsterdam) Posted on September 20, 2010 | Permalink Mobile HCI 2010 Tutorials"After more than 10 years of Mobile HCI, providing an overview of the state of the art becomes more and more challenging. During the tutorial days of Mobile HCI 2008 & 2009, a number of well-known researchers in Mobile HCI gave overviews of the state of the art and cover many of the relevant topics. The tutorials also introduced the must read papers in this domain. The audience varied and included new students starting a PhD in Mobile HCI, practitioners wanting a quick survey of the state of the art and educators wishing to get an overview of Mobile HCI for their own teaching." (Enrico Rukzio) - courtesy of Wolf Noeding Posted on September 12, 2010 | Permalink ACM Hypertext 2010: As we may have thought, and may (still) think"(...) I gave a keynote address at the Hypertext 2010 conference in Toronto where I found a community somewhat under threat by other web research conferences but nevertheless alive and kicking. The organizers had asked me to consider where the field might have gone wrong and where it might go in the future." (Andrew Dillon ~ ACM Hypertext Conference 2010) Posted on September 02, 2010 | Permalink Possibilities Abound"Wurman holds a special place for those who practice information architecture. He coined the term in 1976, in part as a response to what he identified as limited perceptions of the word design. The term information architect grew from his desire to know rather than already knowing; and from his ignorance and curiosity rather than his intelligence and assumptions. So it's not surprising that when Wurman presented keynote remarks at the recent IA Summit, he spoke of information architecture within the framework of a journey from not knowing to knowing. That's the magic of this business, he told us." (Thom Haller) Posted on August 25, 2010 | Permalink International UPA 2010 Conference: Research Themes and Trends"For the first time in its history, the International Usability Professionals' Association (UPA) conference took place outside of North America. While this certainly shifted the percentage of attendees from different geographic regions, all reports are that the conference was well attended, with crowded presentations filled with attendees from Europe, North America, and Asia." (Michael Hawley ~ UXmatters) Posted on June 21, 2010 | Permalink Engaging with the future differently: From pyramids to pancakes"Within a new worldview emerging from chaos and complexity, networks and systems thinking, what are the ways to decentralise and distribute innovation, strategy and design?" (Josephine Green ~ Chi Nederland vids) Posted on June 07, 2010 | Permalink UPA Conference 2010: Day 1&2"(...) I have provided some insights and experiences from the presentations I attended on the first and second day of the UPA conference." (Researching Usability) Posted on June 03, 2010 | Permalink Podcast for the 2010 UPA International Conference"From May 24th to May 28th, the 2010 UPA International Conference is being held in Munich, Germany. This event brings together more than 700 usability professionals from all over the world. To give you an impression of the diverse range of speakers and topics, the UPA provides an audio podcast accompanying the conference. Therein, you will find interviews with various conference attendants and organizers, some of them recorded during the event, others before and after it." (Content Crew) Posted on May 27, 2010 | Permalink The Future is Already Here: Three Trends in IA"(...) my opening keynote slides and the talk I wrote out which I gave at the German IA Conference in Cologne, Germany May 14, 2010. I speak about experience design, social design and service design. The theme of the conference is Service. Design. Thinking. What I actually said may have been slightly different than the text here but the intent was the same." (Erin Malone) Posted on May 14, 2010 | Permalink Podcasts from the IA Summit 2010: Day 3"This year marks the 11th annual Information Architecture Summit. Our theme is meant to inspire everyone in the community—even those who aren't presenting or volunteering—to bring their best ideas to the table. As busy practitioners, we rarely have the chance to step back and think about the future of our field—we're too busy resolving day-to-day issues. By gathering and sharing practical solutions for everyday challenges, we can create more breathing room to plan for what's to come." (Jeff Parks - Boxes and Arrows) Posted on April 30, 2010 | Permalink Podcasts from the IA Summit 2010: Day 2"This year marks the 11th annual Information Architecture Summit. Our theme is meant to inspire everyone in the community—even those who aren't presenting or volunteering—to bring their best ideas to the table. As busy practitioners, we rarely have the chance to step back and think about the future of our field—we're too busy resolving day-to-day issues. By gathering and sharing practical solutions for everyday challenges, we can create more breathing room to plan for what's to come." (Jeff Parks - Boxes and Arrows) Posted on April 26, 2010 | Permalink A DIY Guide to Content Strategy"You’re a web professional: a designer, developer, information architect, or strategist. Your team has the web design disciplines covered: research, strategy, user experience design, standards-based development, and project management. But something’s going wrong with your projects; the user experience just isn’t meeting your expectations. You're reasonably sure you know why: there’s a problem with the content. You realise that your team could use some help from the discipline of content strategy, but for whatever reason, hiring a dedicated content strategist isn't a feasible option. So what can you do to add some content strategy to your projects? Learn how web professionals can practise content strategy for ourselves, through advocacy, improved design processes, and community engagement. And when we have the luxury of a dedicated content strategist, learn how we can engage with the discipline in our everyday practice." (Jonathan Kahn) Posted on April 23, 2010 | Permalink Podcasts from the IA Summit 2010: Day 1"This year marks the 11th annual Information Architecture Summit. Our theme is meant to inspire everyone in the community—even those who aren't presenting or volunteering—to bring their best ideas to the table. As busy practitioners, we rarely have the chance to step back and think about the future of our field—we're too busy resolving day-to-day issues. By gathering and sharing practical solutions for everyday challenges, we can create more breathing room to plan for what's to come." (Jeff Parks - Boxes and Arrows) Posted on April 23, 2010 | Permalink IA Summit 2010: Some Highlights"Trying to summarize the summit turned out to be harder than I expected. What I've posted below seems more like several tips of the largest ice bergs rather than a thorough recap. My notes don’t do justice to all that went on but they’re a start at least." (@mattzellmer) Posted on April 21, 2010 | Permalink CHI 2010: Growing the UX Management Community"As User Experience matures as a discipline and grows in influence in the business community, UX leaders need to support one another by sharing their insights with their counterparts in other organizations, as well as with the educators molding the next generation of UX leaders at universities offering Human-Computer Interaction (HCI) programs. Indeed, the success of UX design and research initiatives within organizations depends significantly on how UX leaders position their teams and partner and build support with other senior leaders in their organizations." (Jim Nieters ~ UXmatters) Posted on April 19, 2010 | Permalink IA Summit 10: Whitney Hess Keynote"In her keynote closing the 2010 IA Summit, Whitney asks if our work is just our job or our passion. To really make the difference we seek, our practice needs to be our calling. The UX community is united because of a common mission: We empower people to become self-reliant and more resourceful, organized, social, and relaxed. We don’t do it for them, they do it for themselves." (Jeff Parks - Boxes and Arrows) Posted on April 16, 2010 | Permalink Content Strategists Gather in Paris!"You may not have heard of them yet, but you will. They're called Content Strategists, and they're fast becoming the most in-demand advisers for Web sites and corporate customers looking for a way to evolve into content makers and curators." (Steve Rosenbaum - Huffington Post) Posted on April 16, 2010 | Permalink To-do list for next IA Summit"IA Summit as an exercise in design. Need I say more? So let's have fun." (Louis Rosenfeld) Posted on April 16, 2010 | Permalink 5 Minute Madness"(...) as a community like this matures, it's natural (but not inevitable) that the pioneers leave, and the new folks carry on without them." (Peter Morville) Posted on April 14, 2010 | Permalink CHI 2010 Opening Plenary: Thinking About Messy Futures"Not only are profound and apparently lasting demographic changes underway, but technology is also changing, or it is not changing in the ways that had been expected." (Jack Rosenberger - CACM) Posted on April 13, 2010 | Permalink IA Summit 10: Dan Roam Keynote"In his day one keynote from the 2010 IA Summit, Dan Roam—founder of Digital Roam Inc and author of the best-selling Back of the Napkin: Solving Problems and Selling Ideas with Pictures - shares his unique visual-thinking approach with a receptive crowd in Phoenix. Transcending language barriers, his approach helps solve complex problems through visual thinking, and has helped resolve challenges at many businesses: Microsoft, Wal-Mart, and eBay to name a few." (Jeff Parks - Boxes and Arrows) Posted on April 12, 2010 | Permalink IA Summit 10: Richard Saul Wurman Keynote"With the majority of the earth's population now living in cities, Richard Saul Wurman realized there was a yawning information gap about the urban super centers that are increasingly driving modern culture. In this keynote presentation from the 2010 IA Summit, Mr. Wurman discusses his 19.20.21 initiative: an attempt to standardize a methodology to understand comparative data on 19 cities that will have 20 million or more inhabitants in the 21st century. He encourages the design community to take initiative and solve big problems rather than make small changes incrementally." (Jeff Parks - Boxes and Arrows) Posted on April 12, 2010 | Permalink Interaction10: How to Design an Experience for Experience Designers?"Collaborating with a large team of designers, who all worked as volunteers, we decided to approach the conference experience as designers creating a service, taking every aspect of the experience into account. We thought through the lifecycle of the event, in light of the needs and motivations of the 600+ participants at the event, in their various roles from attendees and speakers to sponsors, volunteers, and conference staff. We used our empathy as designers to imagine what was important to each user at each stage of the experience. And while not everything worked out exactly as we planned, based on feedback, I think conference was a success. Here are a few things we learned along the way." (Jennifer Bove - Fast Company) Posted on March 26, 2010 | Permalink Web App Masters: Designing for Interesting Moments"In his Designing for Interesting Moments presentation at the Web App Masters Tour in San Diego, CA, Bill Scott outlined several rich interaction design principles and showed them in action within several Web applications." (the notes of LukeW) Posted on March 25, 2010 | Permalink Designing for Awareness at SXSWi"Interaction designers talk a lot about a user’s emotional experience, but they understand very little about what motivates people to engage. How can designers understand triggers (signals, facilitators, and sparks) that help to change people’s behavior? frog VP of Creative Robert Fabricant investigates." (Robert Fabricant - frogdesign) Posted on March 22, 2010 | Permalink Proceedings First International Congress on Web Studies
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