System modelling applied to content a.k.a. information.
“Do you remember when having a great website was enough? Now, people are getting answers from Siri, Google search snippets, and mobile apps, not just our websites. Forward-thinking organizations have adopted an omnichannel content strategy, whose mission is to reach audiences across multiple digital channels and platforms.”
Mike Wills a.k.a. @HeyMikeWills ~ A List Apart ★
Modern persuasion is still persuasion, or manipulation of some might refer to.
“Persuasion is a process that aims to utilize (true or false) information to change people’s attitudes in relation to something, usually as a precursor to behavioural change. Its use is prevalent in democratic societies, which do not, in principle, permit censorship of information or the use of force to enact power. The transition of information to the internet, particularly with the rise of social media, together with the capacity to capture, store and process big data, and advances in machine learning, have transformed the way modern persuasion is conducted. This has led to new opportunities for persuaders, but also to well-documented instances of abuse: fake news, Cambridge Analytica, foreign interference in elections, etc. We investigate large-scale technology-based persuasion, with the help of three case studies derived from secondary sources, in order to identify and describe the underlying technology architecture and propose issues for future research, including a number of ethical concerns.”
Jeremy Rose & Oskar MacGregor ~ Journal of Information Architecture 6.1 ★
Reflective on a few obvious methods, tools and techniques.
“I want to share an article and a thought… Essentially, a different way to look at the work we do as designers (or anyone who touches the user experience or does service design kinds of work!).”
Stephen P. Anderson a.k.a. /stephenpa | @stephenanderson ★
Old is new and new is old.
“We’ve been having conversations for thousands of years. Whether to convey information, conduct transactions, or simply to check in on one another, people have yammered away, chattering and gesticulating, through spoken conversation for countless generations. Only in the last few millennia have we begun to commit our conversations to writing, and only in the last few decades have we begun to outsource them to the computer, a machine that shows much more affinity for written correspondence than for the slangy vagaries of spoken language.”
Preston So a.k.a. /prestonso | @prestonso ~ A List Apart ★
Growth of design maturity in orgs. Goes very slowly, from progression to regression (even).
“At Redgate we place a significant emphasis on the growth and development of our employees. This investment in folks’ progression is, I believe, one of the main reasons why we continue to attract and retain some amazing people. Alongside a compelling mission, strong culture and ethics, individual’s are highly motivated where there is a genuine sense that the company cares about and is committed to their growth.”
Matthew Godfrey a.k.a. /msgodfrey | @MatthewGodfrey ~ Redgate ★
The designer-machine symbiosis addressed (again).
“Machine learning-based systems have become the bread and butter of our digital lives. Today’s users interact with, or are influenced by, applications of natural language processing and computer vision, recommender systems, and many other forms of so-called narrow AI. In the ongoing commodification of AI, the role of design practice is increasingly important; however, it involves new methodological challenges that are not yet solved or established in design practice.”
Thomas Olsson and Kaisa Väänänentaş ~ ACM Interactions XXVIII.4 ★
Back to the scholarly roots of people and digital technologies.
“This is the first thing you need to understand, if you’re interested in HCI: it’s an academic research discipline. This means that it comes with all of the concerns and constraints that apply to scientific and academic research disciplines: You must be interested in the rigor and philosophy of science and academia. You have to read thousands of research papers, and write a lot of your own. You have to engage with the academic world: a whole ecosystem of universities, academic careers, research funding, peer-reviewed conferences and journals… You will be teaching courses, giving lectures… And crucially, all of this takes up most of your time – you have very little time left to spend on creating actual HCI designs.”
Mehmet Aydın Baytaş a.k.a. @doctorBaytas ~ Design Disciplin ★
Feedback as in critique for designers on design.
“Feedback, in whichever form it takes, and whatever it may be called, is one of the most effective soft skills that we have at our disposal to collaboratively get our designs to a better place while growing our own skills and perspectives.”
Erin Casali a.k.a. @Folletto ~ A List Apart ★
“Behavioural Design is a critical means to address human behaviour challenges including health, safety, and sustainability. Practitioners and researchers face difficulties in synthesising relevant perspectives from across fields, as behavioural challenges are complex and multi-dimensional.”
Bay Brix Nielsen, Daalhuizen & Cash ~ International Journal of Design 15.1 ★
Or when it really matters.
“Pie charts and scatter plots seem like ordinary tools, but they revolutionized the way we solve problems.”
Hannah Fry ~ The New Yorker
What’s real and what’s not?
“Design needs simplification but not generalization. You have to look at the research elements that stand out: the sentences that captured your attention, the images that struck you, the sounds that linger. Portray those, use them to describe the person in their multiple contexts. Both insights and people come with a context; they cannot be cut from that context because it would remove meaning. It’s high time for design to move away from fiction, and embrace reality – in its messy, surprising, and unquantifiable beauty – as our guide and inspiration.”
Emanuela Cozzi and Lennart Overkamp ~ A List Apart ★
Or how a geometric shape determines an idea, concept and framework.
“If you do a Google search on “UX pyramid”, you get lots and lots of UX pyramids. If you take a closer look, you’ll see that most people agree about the bottom of the pyramid, but the top differs. What belongs at the top?”
Dennis Hambeukers ~ UX Magazine ★
Transforming a scholarly discipline and its field of professional design practice.
“As a way to capture a broadly acceptable high-level characterization of design, we focus on the guiding values or ideals of the discipline. We first reason from the notion of engineering interfaces for usability and utility up to the 1990s to the current ideal of designing interfaces for experience and meaning. Next, we identify three recent technical and societal developments that are challenging the existing ideals of interaction design, namely the move towards hybrid physical/digital materials, the emergence of an increasingly complex and fluid digital ecology, and the increasing proportion of autonomous or partially autonomous systems changing their behavior over time and with use. These challenges in turn motivate us to propose three directions in which new ideals for interaction design might be sought: the first is to go beyond the language-body divide that implicitly frames most of our current understandings of experience and meaning, the second is to extend the scope of interaction design from individual interfaces to the complex sociotechnical fabric of human and nonhuman actors, and the third is to go beyond predictability by learning to design with machine learning.”
Kristina Höök and Jonas Löwgren ~ She Ji: The Journal of Design, Economics, and Innovation 7.1 ★
In any structure, you must search for the power of silence, whitespace and emptiness.
“The article frames music through the lens of information architecture in order to infer a few considerations on information architecture through the lens of music, and is a thoroughly revised and expanded version of the author’s opening keynote at World Information Architecture Day in Verona, Italy, February 18 2017.”
Federico Badaloni a.k.a. /federico-badaloni | @fedebadaloni ~ Journal of Information Architecture 6.1 ★
Good old taxo’s.
“Taxonomies may be thought of as hierarchies of categories to group and organize information to be found when browsing, or as a structured set of terms used to tag content so that it can be retrieved efficiently and accurately. Sometimes the same taxonomy may serve both purposes, and sometimes two different taxonomies are used, one for each purpose, for the same content or site. Taxonomies are not new, in fact there has been a lot written about them, including an informative series of six articles here in Boxes and Arrows by Grace Lau in 2015. An area that still needs to be better understood is exactly how taxonomies should be designed and implemented to be most effective.”
Heather Hedden ~ Boxes and Arrows ★
The use, action and value are in the design.
“Data plays an important part in our daily lives. It shapes how we view the world and, for better or worse, informs the decisions we make. Despite controversies around who collects and does what with data, data-centric work is seen as critical to solving the most complex problems of today, from climate change and security to health crises and inequality. It spans many types of tasks in various professions, undertaken by multiple stakeholders, who may or may not share a common understanding of the domain or the task. It also raises questions of data literacy, inclusion, and fairness in ensuring that the value the data creates is shared as widely as possible.”
Laura Koesten and Elena Simper ~ ACM Interactions Magazine XXVIII.2 ★
Going from communication to conversation: Claude Shannon goes Gordon Pask.
“Technology has matured to allow organizations to deploy sophisticated chatbots and digital assistants. These solutions use Conversational AI capabilities to create experiences for the workforce that go beyond what humans alone can deliver. These bots can fundamentally transform the way workplace interactions are enabled, with the ability to resolve inquiries, automate administrative tasks, prompt the right behaviors, and deliver data and insights to improve “in the moment” decision-making. Many organizations have struggled to harness the full power of Conversational AI, but now is the time to figure it out, because the need for organizations to provide this type of ‘always on’ and personalized support has never been more important.”
Greg Vert ~ UX Magazine ★
A design dent in the universe.
“This paper introduces a framework for impact-centered design that maps the direct and indirect psychological, social, and behavioral effects resulting from human-product interactions, as well as the strategic pathways that designers utilize to achieve these effects. The framework was created through a series of expert workshops in which 186 design cases were analyzed. The framework includes three basic levels. At the base, user-product interaction evokes three types of direct product experience: aesthetic experience, experience of meaning, and emotional experience. The second level describes more indirect and long-term types of impact: on behaviors, attitudes, (general) experiences, and users’ and stakeholders’ knowledge. The third and final level represents the general quality of life and society. This paper details the characteristics of and theoretical models underlying the various impact areas, provides illustrative student design cases, and describes how the impact areas relate to each other and how design can influence them. Design research can help increase the designer’s influence by contributing theoretical models that explain the various relationships in the impact areas. We propose a three-part classification of these models to get an overview of the current state of knowledge of each impact area, and to discuss the different ways in which models can guide designers. In the discussion, we offer four action points to help set a concerted agenda for impact-centered design research.”
Fokkinga, S. F., Desmet, P. M. A., & Hekkert, P. (2020) ~ International Journal of Design, 14(3) ★
UX design can’t be seperated from new technologies.
“AI and UX design have grown up as quite different disciplines. But we’re now starting to see that small bits of AI can enrich a UI in interesting, useful ways. Adaptive user interfaces (AUIs) employ elements of AI to improve user experience. AUIs recognize and automate frequent tasks, such as when an email recognizes a phone number and lets users initiate a call with a tap on the number. These bits of low-risk AI free up a little time for consumers and maybe make them a little happier.”
John Zimmerman et al. ~ ACM Interactions Magazine XXVIII.1 ★
Ethics not only for research, but also for design.
“Research is an essential part of creating good UX. We are often in roles where we interact with our users in order to collect data to inform our UX. We need to ensure our UX research is compliant with ethical standards of research conducted with humans. To do this, we need to have an awareness of potential ethical issues in research, training on how to conduct ethical research, and a systematic review of our research protocols to avoid potential ethical pitfalls. In this article, Victor Yocco discusses some areas of ethical consideration for UX practitioners when conducting UX research, and explores potential solutions to preventing research from venturing into unethical territory.”
Victor Yocco a.k.a. /victor-yocco | @VictorYocco ~ Smashing Magazine ★